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Customer Operations Manager - Robotics (M/F) at StaubliGroup
StaubliGroupFaverges-Seythenex, fr·7h ago
Mid LevelFull-time
Salary Range
$40,800 - $55,200 /year
This salary is estimated based on similar roles. The actual salary may vary.
Reporting to the Sales Excellence team and under the responsibility of the Sales Director of the Robotics Division, you will oversee the customer operations management teams (Sales Administration) in support of our organisation on a global scale. You will be responsible for ensuring customer satisfaction and harmonising practices across the Division, whilst optimising our pre- and post-sales operations for our customers in liaison with our various sales regions worldwide.
Your key responsibilities will be as follows:
• Designing the target organisation based on customer portfolio segmentation to optimise team operations and ensure a profitable service for our customers
• Define the roles and responsibilities of each individual and implement organisational changes within the sales regions
• Optimise existing sales processes and associated costs in our relationship with customers throughout their purchasing journey
• Ensure customer satisfaction through an optimised purchasing experience throughout their relationship with us
• Implement and/or optimise sales tools (ERP, CRM, business software) and the processes of our sales subsidiaries
• Steer the business through data collection to guide key actions for customer relationship excellence
• Contribute to the continuous improvement of customer operationsMobility: occasional travel within France and abroad
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About StaubliGroup
StaubliGroup operates as a global leader in the development and manufacturing of high-precision industrial automation and textile machinery solutions. Headquartered in Switzerland, the company has established a strong international presence, serving diverse industries with innovative technologies. Since its inception, StaubliGroup has built a reputation for engineering excellence and reliability, leveraging its Swiss heritage to deliver cutting-edge products that meet the demands of modern manufacturing and textile production. The company’s commitment to innovation and quality has positioned it as a trusted partner for businesses worldwide. StaubliGroup offers a comprehensive portfolio of products, including robotic systems, connectors, and advanced textile machinery, designed to enhance productivity and precision in industrial applications. Their robotic solutions, such as the TX and CX series, are renowned for their versatility, speed, and ease of integration into complex production environments. The company’s connectors are widely used in harsh industrial settings, ensuring secure and durable electrical and fluid power connections. Targeting industries such as automotive, aerospace, electronics, and textiles, StaubliGroup caters to clients seeking high-performance, durable, and technologically advanced solutions. With a history of pioneering advancements in automation and textiles, StaubliGroup has achieved numerous milestones, including the development of groundbreaking robotic technologies and the expansion of its global footprint through strategic acquisitions. The company’s market position is reinforced by its dedication to sustainability, customer-centric innovation, and a robust R&D pipeline. StaubliGroup’s unique value proposition lies in its ability to combine Swiss precision engineering with scalable, future-ready solutions, making it a preferred choice for industries demanding reliability and performance.
