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SeniorFull-time
Salary Range
$59,670 - $80,730 /year
This salary is estimated based on similar roles. The actual salary may vary.
As an IT Support Engineer, your main goal is to ensure an excellent end-user experience by maximizing productivity and efficiency. Your responsibilities will involve providing top-notch support services to our employees when they encounter issues or need assistance. You will primarily be responsible for remotely supporting the daily operations of stow's end users across various locations including North Europe (including our HQ), US, and UK.
This role encompasses both first and second line support for both on-campus and remote users. You will be involved in supporting and troubleshooting various endpoints such as laptops, desktops, and mobile phones, as well as Microsoft Office applications including Teams, SharePoint Online, Exchange, and video conferencing.
To excel in this role, you must possess proficiency, organizational skills, and a strong passion for learning about innovative technologies and services. It's important to note that this is a demanding position that may occasionally require work outside regular hours to meet crucial deadlines or support events.
Your Tasks & Responsibilities
• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Ensure prompt and efficient resolution of service issues and requests
• Provide technical support across the company (this may be in person or remote).
• Set up accounts for new users.
• Repair and replace equipment, as necessary.
• Test innovative technology.
• Possibly train junior staff.
• Create and maintain a knowledge database and manuals for end-user to minimize the need for support.
Free to sign up. Takes 30 seconds.
About StowGroup
StowGroup is a specialized consulting firm focused on optimizing supply chain and logistics operations for businesses across various industries. Operating at the intersection of strategy and execution, the company leverages data-driven insights to enhance efficiency, reduce costs, and improve overall performance within complex distribution networks. While the exact founding date is not specified, the name "StowGroup" suggests a deep-rooted expertise in the logistics sector, likely originating from a location with strong ties to trade and transportation. The firm’s approach combines analytical rigor with practical implementation, helping clients navigate the challenges of modern supply chain management. StowGroup offers a range of services, including supply chain design, warehouse optimization, transportation management, and inventory planning. Key features of their solutions include customized analytics, process automation, and scalable frameworks tailored to each client’s unique operational context. Their target audience primarily consists of mid-to-large enterprises in sectors such as retail, manufacturing, and e-commerce, where supply chain efficiency is critical to competitive advantage. By focusing on measurable outcomes, StowGroup ensures that their interventions lead to tangible improvements in productivity and cost savings. Notably, the firm has built a reputation for its ability to integrate emerging technologies, such as AI and IoT, into traditional logistics frameworks, positioning it as a forward-thinking partner in an increasingly digitalized industry.
