Loading...
Mid LevelFull-timeRust
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a customer service representative to join Stress Free Auto Care, where you'll blend VIP-level customer service with high-impact sales results. This role focuses on converting inbound and outbound calls into confirmed vehicle service appointments while meeting KPIs and maximizing upsell opportunities.
Key Responsibilities
- →Convert inbound and outbound calls into confirmed vehicle service appointments.
- →Achieve and exceed KPIs for conversion rates, upsells, cross-sells, and revenue goals.
- →Recommend additional repairs, maintenance packages, and service upgrades that benefit the customer.
- →Provide VIP white glove customer service, ensuring every interaction builds trust and loyalty.
- →Communicate clearly with customers about services, timelines, and costs.
- →Use our CRM to track leads, schedule appointments, and document all customer interactions.
- →Collaborate with shop teams to ensure seamless handoffs and exceptional follow-through.
Requirements
- ✓Sales Development / Call Center / Inside Sales experience (automotive experience a plus, but not required).
- ✓Strong phone presence with experience handling high call volumes (75–100+ calls/day).
- ✓Ability to influence and close without being pushy—consultative, trust-based selling.
- ✓Skilled at meeting or exceeding sales and service KPIs.
- ✓Proficiency with CRM tools and strong organizational skills.
- ✓Fast and accurate typing (40+ WPM).
- ✓Thrives in a fast-paced, goal-driven environment while delivering outstanding customer care.
Free to sign up. Takes 30 seconds.
