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Mid LevelFull-timePython
Salary Range
$73,440 - $99,360 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Tier 1 Support Engineer to join the APAC CorpTech Services team at Stripe. This role involves providing in-person technical assistance and support for computer systems, hardware, and software.
Key Responsibilities
- →Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- →Respond to queries either in person, email, Slack, or ticketing system.
- →Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors.
- →Walk customers through problem-solving processes and follow up to ensure issues have been resolved.
- →Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation
- →Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, Dropbox, etc.)
- →Troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals)
- →Facilitate the provisioning of Stripe laptops for new hire on-boarding and fleet upgrades
- →Assist with new hire onboarding and training curriculum
- →Update, and maintain detailed external and internal IT documentation
- →Onboard and support third-party vendors and/or contractors
- →Contribute to shared global IT off-boarding tasks and responsibilities
- →Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more).
- →Own IT asset management and ensure accurate and actionable records are kept of required equipment.
- →Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team.
- →Create and update technology documentation for internal IT teams and for Scale employees.
Requirements
- ✓Possess 2+ years of experience in IT HelpDesk experience
- ✓Possess strong working knowledge of Apple systems and software
- ✓Possess strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, Dropbox, or similar cloud providers
- ✓Possess strong working knowledge of Atlassian systems (JIRA and Confluence)
- ✓Possess understanding of script execution and troubleshooting (ex: Ruby, Bash, Python)
- ✓Possess working knowledge of imaging/endpoint management tools (DEP, Munki, Chef, JSS)
- ✓Able to independently manage and prioritize workload and projects
- ✓Possess outstanding interpersonal and communication skills
- ✓Is empathetic, humble, and possess a strong focus on customer service
