Senior Software Engineer - Solutions (Marketplace & AI Integrations) at Suger

Suger

Vancouver, BC·2d ago

SeniorFull-timeJavaScriptPythonJavaAWSGCPAzureGoAIAPIML

Salary Range

$132,600 - $179,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Senior Software Engineer - Solutions to work at the intersection of product engineering and customer integrations at Suger. This hands-on, technical role involves designing, building, and launching complex integrations on Suger’s platform, while also shaping internal systems, APIs, and tooling to ensure scalability and reliability.

Key Responsibilities

→Work directly with customers to understand technical requirements and map workflows to Suger’s APIs, integrations, and AI-powered automation.
→Lead technical discovery, demos, walkthroughs, and AI-enabled proof-of-concepts.
→Guide customers through onboarding, implementation, and go-live processes.
→Troubleshoot API issues, investigate logs, validate configurations, and support escalations.
→Collaborate with Engineering to reproduce issues, debug complex systems, and ensure clear technical handoffs.
→Partner with Product and Customer Success to surface customer needs and influence the roadmap.
→Create and maintain technical documentation, playbooks, and sample code.
→Translate complex technical and AI-related concepts for both technical and non-technical audiences.
→Support Sales with technical alignment throughout the deal cycle.

Requirements

✓4+ years in a Software Engineer (solutions-focused), Solutions Engineer, or similar technical customer-facing role.
✓Ability to read and write code (JavaScript, Python, Go preferred).
✓Experience debugging backend systems, APIs, or cloud-based applications.
✓Strong communication skills with professional English proficiency.
✓Comfort working directly with enterprise engineering teams and business stakeholders.
✓Experience supporting both pre-sales and post-sales technical activities.
✓Interest in or experience with AI-enabled systems, such as automation platforms or LLM-backed services.