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ManagerFull-timeGoAI
Salary Range
$163,200 - $220,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Implementation Manager to join Sully.ai, a healthcare company revolutionizing the industry with AI solutions. This role is responsible for owning customer delivery end to end, from pre-sales scope validation through go-live and transition to business as usual.
Key Responsibilities
- →Own delivery: accountable for the full implementation lifecycle from signed contract to stable business as usual handoff.
- →Run implementation cycles: define scope, validate assumptions, build delivery plans, manage timelines, and drive go-live readiness.
- →Coordinate cross-functionally: lead Sales, Customer Support, Support, Integrations, Engineering, and Product toward a single delivery plan with clear owners and deadlines.
- →De-risk delivery: identify operational, technical, clinical, and change management risks early and close them before they become escalations.
- →Drive on-time, in-full delivery: deliver 95% plus of implementations on time and in full against committed scope and timelines.
- →Set the bar on rigor: own testing, quality assurance, go-live criteria, and sign-off. No production surprises.
- →Be the escalation point: surface issues early, propose solutions, and force decisions when teams stall.
- →Operate like an owner: nothing falls through the cracks because it is “someone else’s problem.”
Requirements
- ✓5+ years owning complex B2B SaaS implementations, integrations, or technical delivery programs.
- ✓Experience coordinating multiple internal teams with competing priorities and shipping anyway.
- ✓Strong technical judgment. You can partner deeply with engineers while keeping non-technical stakeholders aligned.
- ✓High bar for execution and accountability. You take ownership when things break.
- ✓Comfort operating in ambiguity at an early-stage company.
- ✓Bias toward action and follow through.
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