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InternInternshipAI
Salary Range
$9,945 - $13,455 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an IT Intern to join our team at Super.com. This role will work closely with staff to enable success from a technology standpoint while maintaining a secure and controlled environment. The position will be based out of our Toronto office (in person 3-5 days a week) to support user and hardware needs.
Key Responsibilities
- →Provide L1 support for hardware and software needs through a ticketing system
- →Resolve issues for team members via Slack or in person
- →Track issues and resolutions
- →Guide team members through the troubleshooting process
- →Direct unresolved issues to the next level of support personnel
- →Provide accurate information on IT products or services
- →Record events and problems in service management software
- →Pass on any feedback or suggestions by team members to the appropriate internal team
- →Identify and suggest possible improvements on procedures
- →Assist in management of identity and access management in accordance with established policies and procedures
- →Identify the optimum solution based on the issue and details provided by team members
Requirements
- ✓Solution focused with excellent communication skills
- ✓Basic technical aptitude and fundamental comprehension of information technology
- ✓Knowledge of Windows OS, Mac OS, Google Workspace, and Office 365
- ✓Ability to diagnose and resolve basic technical issues
- ✓Fluency in English
- ✓Customer-oriented and cool-tempered
- ✓Ability to work under pressure with a large workload
- ✓IT, Computer Science, or relevant field experience
Benefits
- ★Home Office Setup Allowance: $300 one-time
- ★Friday UberEats Allowance: $25/week
- ★Learning & Development Allowance: $300 per term
- ★Fitness/Wellness Allowance: $120 per term
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