Payments Operations Analyst at Superbet

We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day. As a Payments Operations Analyst (APR), you will play a key role in ensuring the smooth, efficient, and secure performance of payment flows across Superbet’s global markets and brands. Sitting within the Antifraud, Payments & Risk (APR) function, this role focuses on optimizing transaction success rates, reducing fraud and chargebacks, and ensuring accurate financial reconciliation across multiple payment service providers (PSPs) and methods. You will act as a central point of coordination between internal teams (APR, Payments, Risk/Fraud, Finance, Customer Support, Product) and external partners, ensuring operational excellence and fast issue resolution in a high-volume, multi-market environment. Who you are • Curious and eager to build your career in payments, antifraud, and risk • Detail-oriented, with a natural ability to spot patterns, anomalies, and inconsistencies • A problem-solver who enjoys digging into data and finding the “why” behind issues • Proactive and innovative, always looking for ways to improve processes and performance • Comfortable working with data and able to translate insights into actions • A strong communicator with good written and spoken English • Flexible and reliable, with the ability to work in shifts, including weekends and public holidays What you’ll be doing Payment Operations & Monitoring • Monitor daily payment flows (deposits, withdrawals, refunds) across cards, e-wallets, bank transfers, and alternative payment methods • Track transaction success rates, identify decline patterns, and evaluate PSP performance across multiple markets • Ensure timely processing of withdrawals in line with SLAs, including handling manual reviews and exceptions • Investigate and resolve operational issues such as delayed or missing transactions, PSP disruptions, and settlement inconsistencies Reconciliation & Financial Control • Perform daily reconciliation between platform data, PSP reports, and bank statements • Identify and resolve discrepancies including mismatched, duplicate, or missing transactions • Investigate technical gaps (e.g. missing callbacks/DMNs) impacting financial accuracy • Partner closely with Finance on settlement validation, fee verification, and balance tracking Chargebacks & Disputes • Own and manage the end-to-end chargeback lifecycle • Monitor disputes, track trends, and ensure timely handling in line with scheme requirements • Support the preparation and submission of representment evidence Fraud & Risk Collaboration • Work closely with Risk and Fraud teams to provide operational insights • Contribute to the improvement of fraud prevention rules, triggers, and account controls • Support decision-making around account restrictions and payment-related risk mitigation Incident Management & PSP Coordination • Act as a key contact for payment-related incidents and escalations • Coordinate with PSPs and banking partners to resolve issues such as failed settlements, missing funds, and technical errors • Manage trace requests (e.g. MT103) and ensure full visibility and audit trail of incidents • Escalate critical issues proactively and drive timely resolution What we’re looking for • Solid understanding of payment ecosystems, including card flows (authorization, clearing, settlement) • Good knowledge of the chargeback lifecycle (Visa, Mastercard) • Strong analytical skills with high attention to detail • Advanced Excel / Google Sheets skills (reconciliation, analysis, reporting) • Ability to operate effectively in a fast-paced, high-volume, multi-market environment • Strong ownership mindset and problem-solving approach • Excellent communication skills and ability to work cross-functionally About Super We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide. Shaping the Future of Play Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA). At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.