Bahasa Indonesia Bilingual Customer Service Associate | Music Streaming Services | Shaw at Sutherland

About the Role

We are looking for a Bahasa Indonesia Bilingual Customer Service Associate to join our team for Music Streaming Services. This role involves managing subscriptions, assisting with account registration, and handling cancellation requests to ensure customers enjoy a seamless music experience.

Key Responsibilities

• →Provide bilingual customer support (English + Bahasa Indonesia) across multiple channels
• →Handle Email/Chat/Calls for customers using the provided tools
• →Resolve customer issues and establish and maintain rapport with consumers
• →Accurately capture all required information in the respective tools
• →Accurately report all happenings on email/chat/calls to the respective supervisor/lead
• →Complete all given tasks within the specified time
• →Adhere to the rules and regulations of the company
• →Adhere to the non-disclosure agreement