Technical Project Manager | US/EST working hours | Remote at Sutherland

Sutherland

Sofia, Sofia City Province, bg·6d ago

DirectorFull-timeAzure

Salary Range

$45,900 - $62,100 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are seeking an attentive and goal-oriented Technical Project Manager to join our team at Sutherland. This role focuses on overseeing client launches and managing infrastructure projects.

Key Responsibilities

→Oversee multiple project activities associated with the onboarding of major clients and migrating existing clients to new products and services
→Manage IT, Telecom, and Development resources to complete voice, omnichannel, and data-based requirements
→Risk & Issue Management: Identify, assess, and mitigate project risks, resolving obstacles as they arise
→Document and execute upon specific requirements associated with new product, program/LOB launches; manage major change requests
→Develop and test operational contingency plans for new and existing programs
→Ensure there are zero client escalations
→Create, develop, and assemble presentations as needed
→Maintain and publish project documentation
→Support and manage projects on behalf of IT
→Partner closely with project team members to drive quality results and deliverables
→Identify tasks and request resources from functions to be assigned to project team

Requirements

✓Strong infrastructure project management skills and client launch experience
✓Familiarity with managing procurement and tools such as Ariba
✓Use of Project Management and collaboration solutions such as Smartsheet, SharePoint, and Webex
✓Skilled in Networking (VPN/Connectivity/Access Control), IVR, Telecom, Dialer, Recording Technologies
✓Knowledge of Genesys Platforms or similar technologies is a must
✓Experience implementing Coral Active or similar universal agent desktop solutions, or WebRTC experience preferred
✓Experienced with / knowledgeable about managing or deploying Cisco UCCE (Unified Contact Center Enterprise) and UCCE components preferred
✓Experience with OCI, Azure, Google Cloud, GKE, or similar technologies would be an asset
✓Must be able to work within US Eastern time hours, typically between 8AM to 5PM
✓Prior experience in the BPO infrastructure and/or technology operations preferred