Loading...
Mid LevelFull-timeCI/CDGit
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Engineer to join Swarmia, a fast-growing B2B SaaS company that helps software companies measure and improve developer productivity. This role involves diagnosing and resolving technical issues for customers, working closely with product and engineering teams, and ensuring customer success.
Key Responsibilities
- →Develop a deep understanding of Swarmia’s product and architecture to diagnose and resolve technical issues
- →Own customer support cases from first contact through resolution
- →Troubleshoot issues using logs, data pipelines, and customer configurations
- →Help customers configure, use, and get the most out of Swarmia
- →Provide clear, concise support via Slack, email, chat, and video calls
- →Work closely with the product and engineering teams to communicate customer feedback and recurring issues
- →Identify patterns in support requests to improve documentation, tooling, and product reliability
- →Document technical findings, known issues, and resolutions for internal and external use
Requirements
- ✓Degree in Information Technology, Computer Science, or relevant experience
- ✓Proven experience (2+ years) as a Technical Support Engineer, Solutions Engineer, or similar role
- ✓Hands-on experience with log-based troubleshooting and familiarity with CI/CD pipelines using GitHub or similar tools
- ✓Solid understanding of software development processes and engineering practices
- ✓Hands-on experience with SQL
- ✓Exceptional problem-solving and communication skills
