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ManagerFull-timeRustGo
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Implementation Manager to join SweedPos, a product-driven tech company building an all-in-one cannabis retail platform. This role will own end-to-end customer implementations in a complex, regulated environment.
Key Responsibilities
- →Own implementations end-to-end: kickoff → configuration → data migration → training → launch readiness → go-live
- →Manage 5–10 concurrent implementations with strong prioritization and clean project tracking
- →Lead structured customer calls: drive timelines, set expectations, prevent scope creep, and keep stakeholders aligned
- →Build and execute implementation plans, checklists, and milestones — while proactively improving them over time
- →Anticipate risks early, escalate with context, and create mitigation plans before issues impact go-live
- →Partner cross-functionally with Support, Product, Engineering, Sales, and Account Management for smooth handoffs and issue resolution
- →Travel to customer locations as needed (often 3–4 trips/month currently) for onsite training, go-lives, and high-touch implementations
Requirements
- ✓3–7+ years in SaaS implementation / onboarding / professional services
- ✓Direct ownership of end-to-end implementations
- ✓Strong project management experience in complex, multi-stakeholder environments
- ✓Proven record of delivering implementations on time
- ✓Strong project/time management and customer-facing communication
- ✓Experience managing multiple concurrent projects in a fast-paced setting
Benefits
- ★Medical, dental, vision, and other health insurance options
- ★Paid parental leave
- ★Paid company observed holidays
- ★Generous paid time off
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