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ManagerFull-timeAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Project Manager to join the Professional Services team at Swoogo. This role involves leading impactful client projects, collaborating with a global team, and helping to scale the Professional Services function. You will manage multiple projects concurrently, build client relationships, and ensure successful outcomes.
Key Responsibilities
- →Manage multiple Professional Services projects from kickoff to delivery
- →Build and maintain client relationships, identifying objectives and ensuring successful outcomes
- →Own project plans, schedules, and milestones; track progress, escalate risks, and deliver status updates to stakeholders
- →Lead cross-functional teams, motivating members to meet goals and project commitments
- →Collaborate closely with clients, internal teams, and partners to drive success
- →Support QA processes and facilitate User Acceptance Testing to ensure quality delivery
- →Contribute to the continuous improvement of methodologies, tools, and templates within Professional Services
- →Keep systems of record (Zendesk, Salesforce, Asana, Harvest, etc.) updated in line with team standards
Requirements
- ✓3-5+ years of project management experience or equivalent, delivering complex client-facing projects
- ✓3+ years in SaaS (service delivery or solutions) with hands-on client engagement
- ✓Strong written, verbal, and presentation skills—effective both in-person and virtually, at all levels
- ✓Experience managing large-scale and/or enterprise-level event technology implementations
- ✓Success working in cross-functional, globally distributed teams; international experience preferred
- ✓Solid technical vocabulary in website development, frameworks, and languages
- ✓Exceptional attention to detail, analytical thinking, and problem-solving ability
- ✓Self-motivated, independent, and skilled at managing multiple priorities and timelines
- ✓Leveraged AI tools to streamline workflows and improve day-to-day efficiency
- ✓Travel up to 10%
Benefits
- ★Opportunity to work with an innovative team shaping the future of event technology
- ★Chance to deliver excellent client outcomes and shape how Professional Services contributes to Swoogo’s success
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