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Senior Service Sales Manager β Food Packaging Machinery at SYNTEGON
SYNTEGONBangkok, Bangkok, thΒ·4h ago
Entry LevelFull-time
Salary Range
$10,115 - $13,685 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Service Sales Manager to drive our service business in Malaysia and Indonesia. This role involves collaborating with technical experts and field service colleagues to deliver customer-focused solutions across both markets.
Key Responsibilities
- βDrive service sales across Malaysia and Indonesia, promoting spare parts, service solutions, and upgrade/modernisation offerings to meet defined sales targets.
- βManage the full commercial cycle, including quotation preparation, order clarification, TNS processes, and follow-up on overdue receivables.
- βCollaborate closely with Customer Service and Field Service teams to ensure timely delivery of spare parts and services, aligning after-sales actions with new equipment sales teams.
- βCoordinate and steer regional Agents by setting targets, monitoring performance, and defining corrective measures; take direct ownership in areas without Agents.
- βConduct market analysis to understand potential, and develop short- and long-term product portfolio strategies accordingly.
- βLead monthly forecasting, pipeline management, customer complaint handling, and the overall resolution of service-related issues.
- βBuild strong relationships through regular customer and Agent visits, technical and commercial discussions, and by offering service solutions in partnership with manufacturing sites.
Requirements
- βProven experience in service sales or commercial roles within a technical or industrial environment.
- βStrong understanding of service operations, spare parts management, and after-sales processes.
- βExcellent communication and relationship-building skills.
- βAbility to analyze market trends and develop strategic plans.
- βExperience working across multiple markets and coordinating with regional teams.
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About SYNTEGON
SYNTEGON is a global leader in the development and manufacturing of innovative processing and packaging solutions for the pharmaceutical and food industries. Headquartered in Switzerland, the company has built a strong reputation for integrating cutting-edge technology with practical engineering to enhance production efficiency and product quality. With a history rooted in the merger of industry giants, SYNTEGON combines decades of expertise to deliver comprehensive systems that address the complex needs of modern manufacturing environments. Their solutions are designed to streamline operations, reduce costs, and ensure compliance with stringent regulatory standards, making them a trusted partner for businesses worldwide. The company offers a wide range of products and services, including high-speed packaging machines, automated processing systems, and tailored software solutions for end-to-end production control. Key features of SYNTEGONβs offerings include modular designs for flexibility, advanced robotics for precision, and user-friendly interfaces for ease of operation. Their target audience primarily consists of pharmaceutical manufacturers, food producers, and contract development and manufacturing organizations (CDMOs) seeking scalable, reliable solutions to meet growing market demands. By focusing on sustainability and digitalization, SYNTEGON helps clients optimize their supply chains and reduce environmental impact. Notably, SYNTEGON holds a leading position in the industry, driven by its commitment to innovation and customer-centric approach, which has resulted in numerous successful implementations across major global brands.
