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Entry LevelFull-time
Salary Range
$26,010 - $35,190 /year
This salary is estimated based on similar roles. The actual salary may vary.
In this exciting role, you will partner closely with the regional team to drive our service business in Malaysia and Indonesia. You will collaborate with technical experts and field service colleagues to deliver reliable, customer‑focused solutions across both markets. With regular interaction across countries and teams, you will help strengthen customer relationships and support the ongoing growth of our service operations in the region.
• Drive service sales across Malaysia and Indonesia, promoting spare parts, service solutions, and upgrade/modernisation offerings to meet defined sales targets.
• Manage the full commercial cycle, including quotation preparation, order clarification, TNS processes, and follow‑up on overdue receivables.
• Collaborate closely with Customer Service and Field Service teams to ensure timely delivery of spare parts and services, aligning after‑sales actions with new equipment sales teams.
• Coordinate and steer regional Agents by setting targets, monitoring performance, and defining corrective measures; take direct ownership in areas without Agents.
• Conduct market analysis to understand potential, and develop short‑ and long‑term product portfolio strategies accordingly.
• Lead monthly forecasting, pipeline management, customer complaint handling, and the overall resolution of service‑related issues.
• Build strong relationships through regular customer and Agent visits, technical and commercial discussions, and by offering service solutions in partnership with manufacturing sites.
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About SYNTEGON
SYNTEGON is a global leader in the development and manufacturing of innovative processing and packaging solutions for the pharmaceutical and food industries. Headquartered in Switzerland, the company has built a strong reputation for integrating cutting-edge technology with practical engineering to enhance production efficiency and product quality. With a history rooted in the merger of industry giants, SYNTEGON combines decades of expertise to deliver comprehensive systems that address the complex needs of modern manufacturing environments. Their solutions are designed to streamline operations, reduce costs, and ensure compliance with stringent regulatory standards, making them a trusted partner for businesses worldwide. The company offers a wide range of products and services, including high-speed packaging machines, automated processing systems, and tailored software solutions for end-to-end production control. Key features of SYNTEGON’s offerings include modular designs for flexibility, advanced robotics for precision, and user-friendly interfaces for ease of operation. Their target audience primarily consists of pharmaceutical manufacturers, food producers, and contract development and manufacturing organizations (CDMOs) seeking scalable, reliable solutions to meet growing market demands. By focusing on sustainability and digitalization, SYNTEGON helps clients optimize their supply chains and reduce environmental impact. Notably, SYNTEGON holds a leading position in the industry, driven by its commitment to innovation and customer-centric approach, which has resulted in numerous successful implementations across major global brands.
