Loading...
ManagerFull-timeRustAI
Salary Range
$108,800 - $147,200 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Marketing Manager to join Synthesia, the world’s leading AI video platform for business. This role will be responsible for engaging, partnering with, and amplifying customers across the US market, focusing on deep, high-impact customer engagement.
Key Responsibilities
- →Own customer marketing engagements across the US, serving as the primary point of contact for customer advocacy, storytelling, and engagement
- →Build and maintain trusted relationships with senior customer stakeholders, champions, and executives across our most strategic US accounts
- →Design and execute high-touch customer engagement programs, including executive roundtables, advisory boards, customer communities, and invite-only experiences
- →Identify and develop compelling customer stories, and bring them to life through content, video, thought leadership, events, speaking opportunities, and field marketing programs
- →Partner closely with Sales, Customer Success, Field Marketing, and the Customer Marketing Manager in EMEA to integrate customers into campaigns, launches, events, and account-based initiatives
- →Act as a strong internal voice for the customer, bringing insights and feedback into Marketing, Product, and GTM teams
- →Track and communicate the impact of US customer marketing efforts, including engagement, advocacy, pipeline influence, retention, and expansion
Requirements
- ✓6+ years of experience in customer marketing, advocacy, field marketing, or related roles within B2B SaaS
- ✓A strong track record building relationships with strategic or enterprise customers and translating those relationships into impactful engagement and advocacy
- ✓Excellent storytelling instincts, with experience developing customer narratives across written content, video, events, and executive-level moments
- ✓Exceptional relationship-building skills, with confidence engaging senior customer stakeholders and collaborating cross-functionally with Sales, Customer Success, Product, and Marketing
- ✓Experience working in a global or multi-region environment, with the ability to align closely with peers while executing locally
- ✓A hands-on, execution-oriented mindset — you’re comfortable designing bespoke programs, managing details, and scaling what works
- ✓Based in the US, with willingness to travel as needed
