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Mid LevelFull-timeAI
Salary Range
$38,250 - $51,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are on the hunt for a passionate individual to drive Solutions Consulting and education programs for a fast-growing startup. This role requires creativity and exceptional customer experience skills, focusing on developing training strategies and driving product adoption.
Key Responsibilities
- โDevelop and execute a training and education strategy that enables customers to ramp quickly and realize value from our product in the first 90 days.
- โDefine and build the customer onboarding process, ensuring it is seamless and efficient.
- โDevelop engaging and impactful training and education programs to drive customer success and product adoption.
- โCreate written and video content for various mediums and platforms.
- โDefine success measures and drive metrics for product adoption and engagement.
- โCollaborate with internal teams to align priorities and collaborate on training and education initiatives.
Requirements
- โNative-level proficiency in Italian.
- โExtensive experience in customer onboarding, customer education, or training in a SaaS company.
- โStrong project management skills with the ability to manage multiple tasks and deadlines.
- โExcellent communication, presentation, and interpersonal skills.
- โCreative and innovative mindset with the ability to develop engaging training programs.
- โExperience with building certification programs and defining success metrics.
- โPassion for providing an exceptional customer experience and dedication to continuous improvement.
- โAbility to thrive in a fast-paced and dynamic startup environment.
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