Senior Customer Solutions Engineer at sysdig

At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way. We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most. Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be. If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you. What you will do • Be the technical authority and trusted advisor on the Sysdig Platform, reporting to the Sr. Director of Customer Success. • Build relationships across customer teams, from engineers to executives • Align platform capabilities with customer goals to attain outcomes and value • Guide deployment, architecture, and operational best practices • Lead workshops to accelerate adoption and maximize platform impact • Advocate for customer needs and influence product direction • Partner with Sales on retention and growth • Collaborate with Support and Services to ensure smooth implementations and fast issue resolution What you will bring with you • Hands-on experience with Kubernetes in enterprise environments (on-prem and cloud) • Proficiency in container image creation and optimization • Familiarity with cloud-native platforms, DevSecOps, and automation tools • Scripting and API integration skills • Troubleshooting and root cause analysis capabilities • Experience leading projects and working directly with customers • Bonus: Knowledge of time series metrics, Prometheus, and monitoring frameworks like Golden Signals or the USE method What we look for • 5+ years in technical, customer-facing SaaS, cloud, or security roles (e.g., TAM, CSE, DevOps, and Architect) • Experience with Linux, Kubernetes, Helm, Terraform, and major cloud platforms • Familiarity with Prometheus, PromQL, and container/cloud security practices • One or more Kubernetes certifications (CKA, CKAD, CKS) • Collaborative technologists • Bonus: Experience with Sysdig or Falco • Ability to work onsite at customer's office in Dallas, at least 1-2 days a week When you join Sysdig, you can expect: • Extra days off to prioritize your well-being • 401(k) Retirement Savings Plan with a 3% company match • Maternity and Parental Leave • Mental health support for you and your family through the Modern Health app • Full health benefits package for you and your family The U.S. annual salary range for this full-time position is between $130,000 and $179,300 USD/year. Actual offers may be higher or lower than this range based on a variety of factors, including your work location, job-related experience and education. We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different. Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status. #LI-GW1 #LI-Remote