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Customer Success Manager – T Cloud Public (m/f/d) at T SystemsIberia
T SystemsIberiaSeville, AN, es·6h ago
SeniorFull-time
Salary Range
$31,824 - $43,056 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a high-energy, Customer Success Manager (CSM) to join the T Cloud Public (TCP) team. As the leading European alternative to the hyperscalers, TCP provides a confident, modern cloud built on the pillars of sovereignty and security. In this role, you will be the primary advocate for clients, ensuring they navigate our technically strong platform with ease and realize its full potential.
You will shift the customer experience from perceiving our technology as a complex, intimidating platform to one that feels intuitive, approachable, and easy to engage with.
We'll have into account candidatures from different Spanish locations, as Granada, Sevilla, Valencia, Bilbao, Santiago, Zaragoza, Palma, Oviedo...
 
Key Responsibilities
• Lead Cloud Reinvention: Act as a strategic partner to accelerate our clients' cloud reinvention, shifting them from legacy infrastructures to a sovereign European alternative.
• Manage Enterprise Adoption: Partner with clients to accelerate TCP adoption, focusing on large-scale workloads and complex migrations.
• Human-Centric Technical Advocacy: Bridge the gap between technical strength and user experience by making our platform feel approachable and easy to engage with.
• Value & Security Advocacy: Ensure clients leverage our unique value of European cloud infrastructure without compromising on security or performance.
• Performance Governance: Manage complex B2B programs with a focus on enterprise-grade delivery, clear KPIs, and measurable outcomes.
• Collaborative Leadership: Work within lean, multi-disciplinary teams consisting of Creative Directors, Designers, and Telekom SMEs to validate and inform the customer journey.
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About T SystemsIberia
T SystemsIberia is a leading IT and consulting company operating within the technology services sector, specializing in providing innovative solutions to businesses across Spain and the broader Iberian region. As a subsidiary of the global T-Systems International Group, the company leverages its parent organization's extensive expertise while tailoring its offerings to meet the specific needs of local and regional clients. Established to bridge the gap between cutting-edge technology and practical business applications, T SystemsIberia focuses on delivering reliable, scalable solutions that drive digital transformation and operational efficiency for its clients. The company offers a comprehensive suite of services, including IT infrastructure management, cybersecurity solutions, process optimization, and digital consulting. Key features of their offerings include advanced cloud computing capabilities, end-to-end network services, and bespoke software development tailored to industry-specific requirements. T SystemsIberia primarily targets large enterprises and public sector organizations, providing them with the technical expertise and strategic guidance needed to navigate complex digital challenges. Their solutions are designed to enhance connectivity, security, and performance, ensuring clients remain competitive in an increasingly digital landscape. T SystemsIberia has distinguished itself through its commitment to innovation and customer-centric approach, earning a reputation as a trusted partner in the technology sector. The company's strong market position is bolstered by its affiliation with T-Systems International, which provides access to global resources and best practices. By combining technical excellence with deep industry knowledge, T SystemsIberia delivers unique value propositions that help organizations achieve their digital goals while maintaining robust security and compliance standards.
