Loading...
Mid LevelFull-timeGoAIAPI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a highly capable, fast-thinking Technical Support Engineer to join our team at Tabs. This role focuses on managing technical support requests from our merchants, ensuring they have the best possible experience with our AI-native revenue platform.
Key Responsibilities
- →Resolve complex support issues from merchants via email, Slack, and chat
- →Own ticket triage & prioritization, identifying root causes and escalating appropriately
- →Troubleshoot technical issues related to invoicing, payments, integrations, and merchant data workflows
- →Identify patterns and recurring issues, providing actionable insights to Product & Engineering
- →Educate and empower merchants on best practices for using Tabs
- →Collaborate with Customer Success, Engineering & Contract Operations
- →Contribute to internal documentation to improve processes
Requirements
- ✓3-5 years in a support, technical support, or customer success role, preferably in SaaS or fintech
- ✓Exceptional problem-solving skills with technical aptitude
- ✓Experience troubleshooting API, ERP, or payment-related issues
- ✓Accounting knowledge a plus
- ✓Excellent written and verbal communication skills
- ✓Experience with ticketing systems and creating self-service content
- ✓SQL or data querying experience is a plus
- ✓Ability to thrive under pressure in a fast-paced environment
- ✓Some level of out-of-hours coverage required
Benefits
- ★Competitive compensation and equity
- ★Unlimited PTO
- ★Up to 100% employer covered monthly healthcare premium
- ★Lunch provided via Sharebite, plus dinner for any later office days
- ★Parental leave up to 12 weeks
- ★Tax-free commuter and parking benefits
- ★Voluntary insurances
- ★Employee Assistance Program
- ★401k
