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Mid LevelFull-timeRust
Salary Range
$34,680 - $46,920 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Specialist to join Tandem Health, a fast-scaling health-tech company reimagining healthcare. This role involves supporting clinicians and healthcare organizations through our platform designed by clinicians, for clinicians.
Key Responsibilities
- →Handle support tickets and incoming phone calls, resolving problems efficiently
- →Ensure customers feel heard and well-supported
- →Assist with preparation for onboarding and training sessions
- →Create and improve support content (FAQs, manuals, internal knowledge base)
- →Identify recurring issues and share them with the team
Requirements
- ✓2+ years of experience in customer support, customer success, or a service desk role
- ✓Ability to handle pressure and manage a high volume of support tickets and calls
- ✓Well-organized: documents, prioritizes, and follows up on tasks promptly
- ✓Communicative in both Dutch and English
- ✓Capable of explaining technical issues simply and coordinating solutions internally
Benefits
- ★Opportunity to grow your career while contributing to the future of healthcare
- ★Market-competitive salary
- ★Regular team outings and social activities
- ★Dog-friendly office
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