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Mid LevelFull-timeRustAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Client Operation Specialist (Bilingual in Mandarin and English) to join our team at Wonders Corporation in Kuala Lumpur. This role involves addressing client concerns, establishing strategic advisor relationships, and maintaining sustainable client relationships.
Key Responsibilities
- →Address clients' concerns effectively through various communication channels
- →Establish a trusted strategic advisor relationship with our clients
- →Maintain sustainable relationships with clients through active engagement and open communication
- →Provide appropriate solutions or alternatives to resolve customer issues
- →Coordinate with English-speaking colleagues/customers, translate and communicate their concerns to Mandarin-speaking clients
- →Act as client advocate, liaise with their customers, mediate and settle disputes
- →Promptly follow up with relevant parties to ensure resolution and customer recovery
Requirements
- ✓Professional fluency in English and Mandarin
- ✓Quick and willing learner capable of mastering product details and call taking techniques
- ✓Enthusiasm for our business and ability to act on behalf of the entire company
- ✓Passion for helping others and satisfaction in seeing clients' businesses succeed
- ✓Intelligence to recognize areas of improvement and articulate/execute them
- ✓Ability to work well under high pressure and think quickly
- ✓Excellent verbal and written communication skills
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