Customer Support Specialist (Performance) at Teamworks

THE OPPORTUNITY Teamworks Performance is growing fast across European football, rugby, and beyond, and the elite sports organizations we serve need world-class support to match. As a Customer Support Specialist focused on Performance, you'll be the behind-the-scenes engine ensuring that performance staff across the continent can get the most out of our AMS, Nutrition, and Strength & Conditioning platforms. From complex data configurations to time-sensitive troubleshooting, you'll own customer issues from first contact through resolution. This is not a passive support role. You'll work autonomously in a flexible, self-directed environment, partnering closely with Product Success Managers and Customer Success Managers who count on you as a key cross-functional partner. You'll bring a performance background, comfort with complex data, and the composure to navigate ambiguous problems without always having the full picture. Ideally, you'll be based in Spain, the UK, Northern Ireland, Ireland, or Portugal. This is an excellent opportunity to grow your career at one of the fastest-growing companies in sports tech while supporting some of Europe's most recognized sports organizations. WHAT YOU'LL DO - Own a queue of support tickets across AMS, Nutrition, and Strength & Conditioning, triaging and resolving issues based on severity and customer impact - Build and configure Teamworks Performance products on behalf of customers, including data setup, template creation, and workflow customization - Partner closely with Product Success Managers in a 60/40 split between ticket-based support and collaborative PS work - Communicate clearly and responsively with customers across EMEA, owning all correspondence from initial contact through resolution - Analyze performance data within customer environments to identify trends, troubleshoot anomalies, and surface insights - Coordinate with Product and Engineering to escalate bugs and represent customer needs, providing thorough documentation - Contribute to internal process and operational improvements that keep reply and resolution KPIs healthy as the business grows - Participate in a rotating on-call schedule for weekend coverage during key customer project periods (approximately 5 to 6 weekends per year) WHAT YOU'LL BRING MUST-HAVES: - Hands-on experience building and using AMS in a professional or collegiate/academy performance environment - Background in sports performance: sports science, strength & conditioning, nutrition, athletic training, or related field - Demonstrated ability to solve complex problems independently and with urgency, often without a complete set of information - Data literacy: ability to interpret performance data, identify trends, and draw actionable insights - Strong written and verbal communication skills in English; able to represent Teamworks professionally in all customer interactions - Comfortable handling sensitive athlete health data with sound judgment and adherence to data security practices NICE-TO-HAVES: - Sporting background within European professional or academy environments - Multilingual: Spanish, German, Dutch, or Portuguese strongly preferred - Experience with data analysis tools such as R, Python, Tableau, or similar - Familiarity with Salesforce or similar CRM/ticketing platforms WHO THRIVES HERE You don't wait to be told what to do. You log in, assess your queue, and get to work. You're the kind of person who finds the answer even when the question is half-formed, and you take pride in closing tickets cleanly and completely. You understand what performance staff are dealing with because you've lived it. You know what it means to be in-season, under pressure, and relying on your tools to just work. You're a strong communicator, a reliable cross-functional partner, and someone who brings a "how can I help you" attitude to every interaction. You thrive with autonomy and enjoy the collaborative energy of a globally distributed team. You're driven by results, energized by challenge, and aligned with our values: honesty, humility, hard work, commitment, innovation, and exceptionalism. ABOUT TEAMWORKS We're the Operating System for Sports™, powering 6,500+ organizations worldwide, from collegiate programs to every major pro league. Founded in 2006, we've evolved from a messaging tool for college football into the leading sports tech platform, with 500+ global teammates building the future of sports tech. Our solutions span Personnel, Coaching, Performance, Operations, and Intelligence - helping teams recruit smarter, train better, stay compliant, and win. Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [Upgrade to PRO to see contact]. To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamworks employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes.