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ManagerFull-timeMachine LearningAI
Salary Range
$129,200 - $174,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join Tekion, a cloud-native automotive platform company that connects the entire spectrum of the automotive retail ecosystem. This role requires account management for important customers and an in-depth understanding of both the automotive industry and the Tekion platform.
Key Responsibilities
- →Serve as the primary point of contact for assigned dealership accounts, building, and nurturing strong relationships.
- →Act as an advocate for the dealerships, working to understand their unique needs and goals, and ensuring Tekion CRM delivers value.
- →Mitigate churn by regularly communicating with dealership management teams to ensure ongoing satisfaction and address any concerns or issues.
- →Analyze CRM data and dealership performance to identify areas for improvement, providing actionable recommendations to optimize processes.
- →Collaborate with dealerships to implement continuous improvements that align with their performance goals.
- →Provide feedback to the product team based on customer needs and challenges, helping guide product enhancements and feature developments.
Requirements
- ✓5+ years of CRM experience in the auto industry.
- ✓Experience working in an early-stage startup environment is a plus.
- ✓Exceptional written and verbal communication skills, interacting with all levels of stakeholders.
- ✓Established ability to articulate technical jargon into consumable levels of understanding for adult learners.
- ✓Proven ability to take customer suggestions or insights and translate them into technical deliverables.
- ✓Must have experience solving complicated service and software issues and be ready to handle red, yellow and green status.
- ✓Ability to interact with product and senior leadership to present detailed client roadblocks and own the solution.
- ✓This role is NOT a relationship only role. The right person must enjoy going into the weeds to solve issues!
- ✓Ability to travel (15 - 20%).
