Customer Support Engineer I (Fixed Ops - Parts/Service) at Tekion

Tekion

Cincinnati, Ohio, United States·1d ago

Mid LevelFull-timeMachine LearningAgileAI

Salary Range

$102,000 - $138,000 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for an enthusiastic Application Support Engineer to join Tekion, a company revolutionizing the automotive industry with its cloud-native platform. In this senior-level role, you will be a subject matter expert, coordinating with dealership clients to resolve support issues and ensure the support team follows processes and deliverables.

Key Responsibilities

→Take ownership of customer issues and see problems through to resolution
→Research, diagnose, troubleshoot, and identify solutions for system issues
→Follow standard procedures for proper escalation of unresolved issues
→Understand the application both functionally and technically
→Refer to internal and external resources to provide accurate tech solutions
→Ensure all issues are properly logged
→Prioritize and manage several open issues at one time
→Prepare accurate and timely reports
→Document technical knowledge in notes and manuals

Requirements

✓5+ years of experience as an Application Support Engineer or Customer Support Engineer
✓At least 1-2 years in the automotive industry, preferably supporting a DMS
✓Previous experience in application, production, or product support
✓Ability to learn and master employer-specific software
✓Complex problem-solving skills
✓Strong written and verbal communication skills
✓Ability to diagnose and address application issues
✓Ready for rotational shifts
✓Experience in Fixed Operations in an automotive environment preferred
✓Basic understanding of IoT and software preferred
✓Knowledge of APIs and coding skills preferred
✓Working knowledge of SQL, Mongo Databases, and basic network configuration desired