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ManagerFull-time
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
Ubicación: Colombia
*Este rol será contratado por Masiv Colombia*
Buscamos un Technical Account Manager responsable de garantizar el entendimiento de las necesidades técnicas de nuestros clientes, a través de un levantamiento efectivo de requerimientos y un acompañamiento consultivo de alto nivel. Este rol es clave para asegurar la satisfacción del cliente y agregar valor durante todo el ciclo de implementación y operación.
Requerimientos:
• Profesional en IngenierÃa de Sistemas, Electrónica, Industrial o carreras afines (o experiencia equivalente).
• Experiencia en levantamiento y análisis de requerimientos técnicos.
• Conocimiento en integración de APIs.
• Manejo de herramientas de gestión de proyectos (ej. Jira).
• Excel intermedio a avanzado.
• Capacidad para gestionar múltiples proyectos simultáneamente.
• Habilidad para comunicar conceptos técnicos y funcionales a distintos stakeholders.
Responsabilidades:
• Levantar, analizar y documentar requerimientos técnicos e historias de usuario.
• Actuar como puente entre clientes y equipos internos (producto, desarrollo, operaciones).
• Acompañar técnicamente a los clientes durante integraciones e implementaciones.
• Gestionar múltiples proyectos asegurando tiempos, calidad y alcance.
• Identificar oportunidades de mejora y optimización en las soluciones implementadas.
• Garantizar una experiencia positiva del cliente a través de asesorÃa técnica continua.
Buscamos personas con ganas de aprender, aportar ideas y trabajar en equipo para seguir fortaleciendo nuestros canales.
Si te interesa o conoces a alguien que pueda encajar con este perfil, ¡postúlate o compártelo! 💙
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About Telesign
Telesign is a global technology company specializing in digital trust and security solutions, providing services that enable businesses to verify identities, authenticate users, and protect against fraud across digital channels. Headquartered in the United States, Telesign has been a leader in the telecommunications and cybersecurity industry since its inception, leveraging decades of expertise to help organizations navigate the complexities of digital communication and security. The company’s name and domain suggest a focus on telecommunications-based security, reflecting its mission to build trust in digital interactions worldwide. Telesign offers a comprehensive suite of products and services, including SMS messaging, phone number validation, identity verification, and fraud detection tools, all designed to enhance security and compliance for businesses operating in regulated industries such as finance, healthcare, and e-commerce. Key features of their solutions include real-time analytics, scalable APIs, and integration capabilities with existing systems, ensuring seamless implementation for clients. The company primarily targets enterprises and developers who require robust, reliable solutions to safeguard their digital ecosystems and comply with stringent regulatory requirements. Notably, Telesign has established itself as a trusted partner for global brands, with a strong market presence and a reputation for innovation in the digital trust space. Its unique value proposition lies in its ability to combine cutting-edge technology with deep industry knowledge, delivering solutions that address the evolving challenges of digital security and fraud prevention.
