Implementation Project Manager - Asset & Ticket Management at Testnisc

Testnisc

Cedar Rapids, IA·13h ago

ManagerFull-timeVueAIAPI

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

NISC is seeking an Operations - Asset & Ticket Management Specialist to join our team. This role involves implementing plant records and trouble ticketing applications within iVUE, working with customers to effectively implement applications, and managing project timelines.

Key Responsibilities

→Implement plant records and trouble ticketing applications within iVUE
→Implement Operations – Asset & Ticket Management applications including mobile solutions, scheduling tools, and open APIs
→Work with members/customers to effectively implement applications
→Manage project timelines and communicate project expectations
→Configure applications via creating or modifying interface code and application options
→Analyze data from current systems to ensure proper conversion into NISC software
→Provide superior customer support to internal and external customers
→Conduct implementation analysis
→Identify gaps in features and functionality in software and oversee resolution
→Follow established software implementation methodologies and procedures
→Perform quality testing related to system integration
→Prepare and complete implementation documents
→Utilize implementation best practices for all implementation projects
→Assist customers in all aspects of implementation including troubleshooting, training, and ongoing support

Requirements

✓5+ years of Telecom/Broadband experience
✓Strong knowledge of Excel and other MS Office products
✓Strong customer orientation
✓Excellent research and problem-solving skills with attention to detail
✓Excellent verbal and written interpersonal and communication skills
✓Ability to organize and prioritize
✓Ability to work independently and in a team environment
✓Ability to interact positively with internal and external contacts
✓Familiarity with Application Programming Interfaces (API)
✓Commitment to NISC’s Statement of Shared Values
✓Working or educational knowledge of Broadband and/or Telecom networks
✓High School diploma or equivalency required
✓Associate or Bachelor’s Degree in a Computer Science, MIS, IS, Business Administration, or technical degree preferred