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ManagerFull-timeAI
Salary Range
$108,800 - $147,200 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
NISC is seeking a Salesforce Marketing Solutions Consultant to join our team. This role involves working closely with Salesforce software to implement marketing solutions for our Members/Customers. The consultant will provide consulting services and lead collaborations to ensure member needs and satisfaction.
Key Responsibilities
- →Perform and coordinate moderate level project plans, timelines, and milestones of project implementation.
- →Train Members/customers on software applications usage and best practices.
- →Perform basic level validation and verification of converted data, gaps in data, features and functionality in software and follow up to resolution.
- →Provide application support throughout the project lifecycle.
- →Perform basic level conversion analysis.
- →Assist in change management best practices at Member/Customer sites.
- →Prepare Change Requests (CRs) and follow up through resolution.
- →Perform after hours call support as assigned.
- →Assist in performing project data mapping duties.
- →May serve as a subject matter expert.
- →Perform work duties outside of regular business hours, on an as needed basis, to meet internal and/or customer needs.
Requirements
- ✓3+ years of related experience preferred
- ✓Moderate level knowledge of business-related software applications and services.
- ✓Moderate level knowledge of the Utility or Telecom industries.
- ✓Moderate level knowledge of Project Management processes and theory.
- ✓Strong verbal and written communication skills.
- ✓Strong presentation and training skills.
- ✓Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.
- ✓Strong research and problem-solving skills with a strong attention to detail.
- ✓Moderate level ability to organize and prioritize.
- ✓Moderate level ability to set and manage internal and external Member/Customer expectations.
- ✓Ability to analyze data and draw meaningful business conclusions relevant to Project Management.
- ✓Moderate level ability to demonstrate initiative and accountability.
- ✓Moderate level ability to multi task and time manage.
- ✓Strong ability to demonstrate professionalism.
- ✓Moderate level ability to troubleshoot.
- ✓Moderate level understanding of change management best practices.
- ✓Moderate level knowledge of Utility/Telecom software and software integrations.
- ✓Ability to travel as often as necessary to meet the goals and objectives of the position.
- ✓Bachelor’s Degree in a business-related field or equivalent experience.
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