Account Manager at Theknotworldwide

Theknotworldwide

Galway, County Galway, Ireland·11h ago

ManagerFull-timeAWSGitGo

Salary Range

$88,128 - $119,232 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for an Account Manager to join our team at The Knot Worldwide. This role focuses on meeting or exceeding expectations for unit and revenue retention among the TKWW WeddingPro vendor base.

Key Responsibilities

→Build relationships with key Vendor contacts and consult proactively with Vendors in the SMB/Mid-Market space on how to achieve the best possible results with TKWW products and services
→Maintain ownership and accountability of a regional/territory based book of business to achieve monthly ACV targets within a geographic region
→Directly own Vendor retention by managing manual and auto renewals, handling and saving requests to cancel or downgrade TKWW services
→Champion Vendor sentiment by conducting proactive outreach to assigned book/territory at regular intervals
→Conduct assigned account onboarding to ensure new Vendors start their relationship with TKWW successfully
→Share and be "the voice of the vendor" so leadership can adequately support efforts to improve vendor satisfaction, retention, and increase long term Vendor LTV
→Remain 100% compliant with all data, record-keeping, and reporting requests
→Consistently meet or exceed stated performance expectations for work quality, quantity, and impact

Requirements

✓2+ years of experience in a consultative renewal/retention/expansion/cancellation role in a SaaS or similar environment
✓Proven performance against revenue goals and customer performance targets
✓Experience owning a smaller, higher revenue/higher impact book of business
✓Direct accountability for individual and customer outcomes
✓Proven influencing and problem-solving skills
✓Excellent written, verbal, and virtual/in-person communication and presentation skills
✓Thrives in a high-paced and highly collaborative team environment
✓Consulting and coaching experience with small, medium-sized businesses
✓Quantitative and analytical skills
✓Ability to prioritize and stay organized while balancing inbound client requests and outbound expansion sales calls