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Customer Tech Support (IT Support Coordinator I) at TheNielsenCompany
TheNielsenCompanyManila, ph·6h ago
Mid LevelFull-time
Salary Range
$22,440 - $30,360 /year
This salary is estimated based on similar roles. The actual salary may vary.
Nielsen is seeking a Technical Support Representative to provide remote software and hardware support to internal employees and external parties.
Job Responsibilities
• Log all incoming support requests into customized ServiceNow issue-tracking software
• Unlock user accounts and reset passwords
• Provide technical support for Microsoft Windows, G Suite, Microsoft Office and custom applications
• Troubleshooting of desktops, laptops, tablets, mobile devices and peripherals.
• Install, modify, or repair software and hardware
• Resolve internet, intranet and VPN connection issues
• Primary customer service contact, addressing Nielsen panelist household concerns, questions and providing solutions for prospective and existing panelists
• Identify and correct known conditions that can be resolved remotely to prevent issues for employees in the field
• Identify conditions or problems that are new/unknown and escalate to the appropriate subject matter expert or management 
• Must be able to determine when to escalate an issue (multiple reports of a problem, rep in home and 1st level team unable to resolve, unresolvable issues w/ a basic).
• Partner w/ App Dev on resolutions for all issues facing assigned user groups
• Serve as liaison between office, Nielsen Reps and Nielsen panelist households
• Other Duties as assigned
Free to sign up. Takes 30 seconds.
About TheNielsenCompany
TheNielsenCompany is a global leader in providing data and analytics solutions to the media, marketing, and consumer goods industries. Founded in 1923 by Arthur C. Nielsen Sr., the company has established itself as a trusted source for market research and insights, helping businesses make informed decisions based on reliable data. With a presence in numerous countries, TheNielsenCompany has evolved over nearly a century to adapt to the changing landscape of consumer behavior and market trends, leveraging technology to deliver accurate and actionable intelligence. TheNielsenCompany offers a comprehensive suite of products and services, including consumer panel data, retail measurement, audience measurement, and digital analytics. Key features of their solutions include real-time data collection, advanced analytics, and customizable reporting tools that cater to the specific needs of brands, advertisers, and retailers. Their target audience spans across industries, from CPG companies and media networks to e-commerce platforms and government agencies, all seeking to understand market dynamics and consumer preferences. The company’s offerings are designed to provide deep insights into purchasing patterns, media consumption, and competitive positioning. A notable achievement for TheNielsenCompany is its development of the Nielsen Ratings, which have become the industry standard for television audience measurement. The company holds a dominant market position, recognized for its rigorous methodologies and commitment to data integrity. Its unique value proposition lies in its ability to combine traditional research techniques with cutting-edge technology, offering clients a holistic view of the market. This blend of innovation and reliability has cemented TheNielsenCompany’s reputation as an indispensable partner for businesses navigating the complexities of the modern marketplace.
