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Mid LevelFull-timeGit
Salary Range
$34,680 - $46,920 /year
This salary is estimated based on similar roles. The actual salary may vary.
Nielsen is a leading global measurement and data analytics company specializing in high-tech solutions that provide clients with a comprehensive understanding of the online world. As a Technical Account Manager, you will work within the Ad Operations team alongside Sales and Customer Success teams to ensure our diverse product offerings are delivered successfully to the client.
Job Responsibilities
• Manage a large and dynamic client/project portfolio on a day-to-day basis.
• Oversee multiple digital campaigns in parallel, including campaign creation, issue monitoring, and troubleshooting.
• Follow through consistently on all issue resolutions.
• Assist the team in product and solution presentations to internal teams and clients.
• Provide technical training and support for our product solutions to clients.
• Guide clients through the correct implementation and testing of Nielsen tags on digital advertising campaigns and troubleshoot issues as the Technical Expert.
• Maintain excellent service standards and responsiveness for all client requests, ensuring a calm and helpful demeanor under pressure.
• Identify best practices and assist in the creation of support materials, including implementation guides, FAQs, and internal documentation.
• Multitask effectively to support multiple business-critical projects and client engagements simultaneously.
• Escalate and engage support as required to ensure timely turnaround times for the client.
• Collaborate with Tech Services leads on assigned projects.
• Work across cross-functional teams as needed, including Operations, Engineering, Client Services, and Sales.
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About TheNielsenCompany
TheNielsenCompany is a global leader in providing data and analytics solutions to the media, marketing, and consumer goods industries. Founded in 1923 by Arthur C. Nielsen Sr., the company has established itself as a trusted source for market research and insights, helping businesses make informed decisions based on reliable data. With a presence in numerous countries, TheNielsenCompany has evolved over nearly a century to adapt to the changing landscape of consumer behavior and market trends, leveraging technology to deliver accurate and actionable intelligence. TheNielsenCompany offers a comprehensive suite of products and services, including consumer panel data, retail measurement, audience measurement, and digital analytics. Key features of their solutions include real-time data collection, advanced analytics, and customizable reporting tools that cater to the specific needs of brands, advertisers, and retailers. Their target audience spans across industries, from CPG companies and media networks to e-commerce platforms and government agencies, all seeking to understand market dynamics and consumer preferences. The company’s offerings are designed to provide deep insights into purchasing patterns, media consumption, and competitive positioning. A notable achievement for TheNielsenCompany is its development of the Nielsen Ratings, which have become the industry standard for television audience measurement. The company holds a dominant market position, recognized for its rigorous methodologies and commitment to data integrity. Its unique value proposition lies in its ability to combine traditional research techniques with cutting-edge technology, offering clients a holistic view of the market. This blend of innovation and reliability has cemented TheNielsenCompany’s reputation as an indispensable partner for businesses navigating the complexities of the modern marketplace.
