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Dual-Site Leasing & Marketing Manager at Thesciongroupllc
ThesciongroupllcCottages of Fort Collins, Fort Collins, Colorado, United States; Flats at the Oval Apartments, 306 W Laurel St, Fort Collins, CO 80521·1w ago
ManagerFull-timeAWS
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Experience Manager to join The Scion Group LLC. This role is vital in delivering exceptional customer service at our student living communities and supporting revenue and sales goals through customer experience initiatives.
Key Responsibilities
- →Provide leadership and coaching for Experience Team Member staff performance
- →Assist with planning and executing successful annual Turnover processes
- →Regularly inspect and report on property curb appeal and overall appearance
- →Coordinate work orders to ensure timely completion and high customer satisfaction
- →Assist with all customer sales interactions and support revenue goals
- →Perform weekly market surveys to identify marketing opportunities
- →Execute social media and communication strategies to engage customers
- →Manage promotional material and property incentives within budget
Requirements
- ✓College graduate preferred with 2+ years of customer service, sales, or community management experience
- ✓Ability to work up to six days per week during peak times
- ✓Excellent written and verbal communication skills
- ✓Proficient in Microsoft Office and Property Management Systems
- ✓Strong organizational, problem-solving, and analytical skills
- ✓Customer-centric mindset with marketing and leasing experience
- ✓Experience working in customer service
Benefits
- ★Discretionary annual bonus
- ★Paid Time Off
- ★Health, dental, and vision insurance
- ★401k matching
- ★Paid maternal and parental leave
- ★Learning reimbursement opportunities
