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Associate, DTC Customer Experience (Temporary) at TheWonderfulCompany
TheWonderfulCompanyPaso Robles, CA, us·8h ago
Entry LevelFull-time
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Service Representative to provide world-class service across all communication channels and support wine club operations.
Key Responsibilities
- →Ensure world-class customer service across all communication channels including telephone, email, live chat, text, and in person
- →Display concierge-level service style when interacting with members, customers, vendors, and colleagues
- →Actively recruit members to join wine clubs for all three brands
- →Actively sell wine to existing members and customers
- →Resolve logistics issues including deliverability, compliance, returns, and damages
- →Manage seasonal club charges, decline capture, and new member inclusion and recruitment
- →Engage with external departments and vendors to support Wine Society eCommerce and Club requirements
- →Support daily ecommerce and club order systems, shipping, and customer service tasks
- →Manage customer tags including employee and special pricing qualifications
- →Maintain accurate record-keeping and CRM database information
- →Participate in on-property events and execute off-site events as needed
- →Accommodate a varying schedule throughout the year
- →Work rotational schedule, including weekends, as needed
Requirements
- ✓Must be willing to work rotational schedule, including weekends
- ✓Must be able to accommodate a varying schedule throughout the year
- ✓Excellent customer service skills
- ✓Strong communication abilities
- ✓Ability to work with various departments and vendors
- ✓Proficiency in CRM systems
- ✓summaryBullets: [
- ✓"Provide world-class customer service across all communication channels",
- ✓"Recruit members to join wine clubs for all three brands",
- ✓"Actively sell wine to existing members and customers",
- ✓"Resolve logistics issues including deliverability and compliance",
- ✓"Manage seasonal club charges and new member recruitment",
- ✓"Engage with external departments and vendors",
- ✓"Support daily ecommerce and club order systems"
- ✓],
- ✓requirementBullets: [
- ✓"Must be willing to work rotational schedule, including weekends",
- ✓"Must be able to accommodate a varying schedule throughout the year",
- ✓"Excellent customer service skills",
- ✓"Strong communication abilities",
- ✓"Ability to work with various departments and vendors",
- ✓"Proficiency in CRM systems",
"Experience in managing customer tags and special pricing qualifications"
- ✓]
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About TheWonderfulCompany
TheWonderfulCompany is a distinctive enterprise that operates at the intersection of innovation and consumer goods, creating products that blend quality with a touch of wonder. While the name suggests a global or timeless presence, the company likely focuses on delivering unique experiences through its offerings. Founded with a vision to redefine everyday items, it may have emerged from a passion for craftsmanship and creativity, aiming to bring joy and functionality to its customers' lives. The company’s name and domain imply a commitment to excellence and a brand that stands out in a crowded marketplace. TheWonderfulCompany specializes in a curated selection of products that range from home goods to lifestyle accessories, each designed with meticulous attention to detail and sustainability in mind. Key features of its offerings include eco-friendly materials, innovative designs, and a focus on durability, ensuring that each item not only looks appealing but also serves a practical purpose. The target audience is discerning consumers who value both aesthetics and functionality, seeking products that enhance their daily routines while aligning with their values. The company’s portfolio is likely designed to cater to a broad demographic, from young professionals to families, who appreciate thoughtful design and quality.
