IT Support Engineer at Thought Machine

Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology. We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more. We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years—and a UK Best Employer for 2026. This is a full-time, permanent position based in our Lisbon office, requiring four days a week onsite. At Thought Machine, IT stands for Internal Technology and we are responsible for ensuring our colleagues have the tools they need to be productive - whatever form that takes. We are looking for an enthusiastic Mac / Linux support engineer to be our first IT hire in Lisbon. The Lisbon office is a brand new location for Thought Machine, and you will be responsible for supporting this new site, as well as joining our global support team supporting the company as a whole. We provide support primarily in-person, because we believe that this solves problems more quickly, and gives a great social experience at the same time. We have a Mac laptop fleet and Linux desktops, with a mix of on-premises and cloud infrastructure. As well as supporting the existing technology, we are looking for someone who believes in continuous improvement, spotting what we can do better and proactively tackling issues. DUTIES - Providing internal in-person support for Thought Machine employees in Lisbon, and remote support to employees in international offices - Provisioning and deploying hardware for new and existing employees - Managing the IT hardware stock. Provisioning and deprovisioning equipment. - Contributing to infrastructure improvements with members of the wider department such as: - OS and configuration managements updates - Systems integration - Network upgrades - Scripting and tool development - Checking and maintaining meeting room and other office IT equipment - Supporting events for both employees and external visitors - Partnering with the other members of the global IT team to provide seamless support REQUIREMENTS Essential: - 3-5 Years relevant experience - Experience with Linux and Mac OS - Experience troubleshooting hardware and software - Solid understanding of networking concepts - Excellent command of written and spoken English. Desirable: - Experience in delivering technical support, including at executive level - Experience working in a customer-facing role - Familiarity with Mobile Device Management systems like JAMF Pro - Experience with network troubleshooting - Audio Visual experience, preferably Google Meet - Google Workspace applications and administration - Bash, Python, Golang - Experience with infrastructure-as-code - Experience with hardware or software procurement and inventory management Traits We Value - Love identifying and solving problems - Have outstanding communication skills and a user-first mindset - Have confidence in responding to users/customers - Be passionate and driven to develop their skills across a range of technologies - Be able to proactively prioritise their work, and execute independently as part of a global team Benefits - Highly competitive salary - Voluntary Pension Plan (match up to 5%) - Private Healthcare Insurance - Comprehensive Life Insurance - 25 days holiday plus public holidays - Two charity days a year - Daily Meal Allowance - Access to outstanding learning materials and courses - Sports and hobby clubs, subsidised by Thought Machine - All the latest tech you need - Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks - A talented and experienced team as your colleagues - An environment where we encourage learning and progress We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.