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SeniorFull-time
Salary Range
$93,925 - $127,075 /year
This salary is estimated based on similar roles. The actual salary may vary.
The Opportunity
As an Account Manager, you’ll play a pivotal role in renewing and expanding Thought Industries’ client relationships. You’ll be responsible for owning the full customer lifecycle sales —while actively pursuing expansion opportunities within your portfolio. 
This role is designed for someone who thrives in fast-paced, high-growth environments and is passionate about building their book of business where playbooks are evolving, not pre-defined.
What You’ll Be Doing
• Build Relationships: Develop relationships with clients across the territory.
• Monitor Engagement: Maintain a cadence of communication with customers regarding their adoption trends and sentiment.
• Analyze Data: Analyze client data to provide customer relationship management.
• Anticipate Needs: Develop an understanding of account needs to anticipate account changes and improvements.
• Report Progress: Plan and present reports on account progress, goals, and quarterly initiatives to share with team members and stakeholders.
• Ensure Adoption: Leverage the robust client education platform and community to ensure clients are receiving value from their Thought Industries (TI) relationship.
• Seek Deeper Engagement: Mine opportunities for deeper engagement during customer communication.
• Inform Product Road Map: Share client feedback internally to help inform Thought Industries’ product road map.
• Own the Lifecycle: Be responsible for owning the full customer lifecycle sales, playing a pivotal role in renewing and expanding client relationships.
• Manage Contracts: Negotiate contracts with clients and manage them to timely renewals
• Pursue Expansion: Actively pursue expansion opportunities within the portfolio.
• Meet Goals: Deliver client solutions and meet sales and renewal goals.
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About ThoughtIndustriesInc
ThoughtIndustriesInc operates at the intersection of technology and learning, specializing in the development of innovative platforms that empower organizations to create, deliver, and measure effective digital learning experiences. As a forward-thinking company in the e-learning and corporate training industry, ThoughtIndustriesInc has established itself as a key player in helping businesses adapt to the evolving demands of remote and hybrid work environments. While the exact founding date and location are not explicitly stated, the company's name suggests a focus on leveraging intellectual capital and technological advancement to drive industry transformation. The company's flagship product is a comprehensive, cloud-based learning platform designed to support scalable and personalized training programs. Key features include customizable course creation tools, robust analytics for tracking learner progress, and integrations with popular business systems like HR and CRM platforms. ThoughtIndustriesInc primarily targets enterprises, educational institutions, and professional services firms that require flexible, engaging, and measurable learning solutions. Its platform is particularly suited for organizations aiming to upskill their workforce, onboard new employees, or deliver compliance training in a user-friendly format. ThoughtIndustriesInc has distinguished itself through its commitment to innovation and customer success, often cited for its agile development approach and data-driven insights. The company has garnered recognition for its ability to help clients achieve significant improvements in learner engagement and knowledge retention. By prioritizing scalability and adaptability, ThoughtIndustriesInc has positioned itself as a trusted partner for organizations seeking to future-proof their learning and development strategies in an increasingly digital world.
