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Mid LevelFull-timeRustAWSAI
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Commercial Operations Performance team at Thumbtack is seeking a Commercial Operations Analyst to enhance processes, standards, and methodologies across Commercial Operations teams. This role is critical in improving consistency, efficiency, and overall value to the organization while driving operational excellence.
Key Responsibilities
- →Build and maintain source-of-truth performance dashboards for Sales, Service, and Lead Generation leaders
- →Partner with Commercial Operations, Analytics, and cross-functional stakeholders to define and refine core operational KPIs
- →Develop and maintain ETLs, dashboards, and compensation attainment reporting
- →Analyze pro and customer funnel behavior to identify process gaps and inefficiencies
- →Translate analytical findings into clear, actionable recommendations
- →Scope, prioritize, and drive analytical and reporting projects to completion
Requirements
- ✓3–5+ years of experience in analytics, operations, or business intelligence roles
- ✓3+ years of SQL experience in a production environment (BigQuery preferred)
- ✓3+ years of business intelligence experience building and maintaining dashboards in Tableau, Looker, or equivalent
- ✓Experience blending data across CRM, support, and people systems
- ✓Strong understanding of Service / Customer Service operations and associated KPIs
- ✓Demonstrated ability to structure ambiguous problems and communicate recommendations clearly
- ✓Strong project management skills with experience using tools like JIRA or Asana
- ✓Ability to work a 4:00 AM – 1:00 PM local schedule with occasional flexibility
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