Junior Implementation Consultant at Tillo

- Who we’re looking for: A Junior Implementation Consultant who is early in their career and seeking a role where they can grow and develop in a fast paced technical environment. 🌟 - The challenge: To help the team rapidly onboard new customers to the Tillo platform whilst offering a great experience through communication and collaboration. - Where you’ll work: This role will be based in our Hove office 2 days a week 🏢 The Tillo Difference [Upgrade to PRO to see link] We're in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can't grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn - only by working as a team will we reach our goals. We’re the market leader in the UK and are active in a number of other markets including USA, Europe, Australia and India. 🌎 JOB SUMMARY: As a Junior Implementation Consultant at Tillo, you are supporting our customer’s first experience with our platform. You’ll be the link between our Product, Engineering, and Commercial teams, helping to get new customers live as efficiently as possible. We’re looking for a motivated, detail-oriented communicator who is eager to gain experience in project management and thrives in a fast-paced environment. You’ll support the onboarding of world-class brands and global corporate partners, ensuring they integrate seamlessly with our API and receive exceptional service from day one. This is a perfect role for someone early in their career, with customer facing experience who is looking to launch a career in Fintech and Implementation. DAY TO DAY THIS ROLE WILL: - Deliver exceptional service, ensuring customers feel supported and empowered at every milestone of their Tillo journey. - Help manage the onboarding lifecycle by maintaining an accurate and transparent project pipeline that serves as the "source of truth" for the team. - Act as a central point of contact, keeping both internal teams and customers aligned on deliverables and timelines. - Drive the brand approval process with retailers, helping to navigate hurdles to ensure our partners see value quickly - Execute tasks with speed and accuracy, ensuring no detail is overlooked in the setup process. - Identify areas where we can make the customer journey smoother and collaborate with the team to refine our delivery - Ensure our resources and processes are up to date, sharing knowledge with the team so we can continue to onboard products seamlessly. WHAT WE’RE LOOKING FOR: Essential: - 1+ years of experience in a customer-facing role (Customer Success, Support, Account Management, or similar) where you managed multiple tasks at once. - Excellent verbal and written skills, with the ability to explain complex information clearly to a variety of audiences. - You take initiative, ask questions, and are genuinely curious about the "why" behind the gift card and Fintech industry. - Able to solve problems and deal with ambiguity. - You thrive in a fast-moving environment and can stay organized even when priorities shift. - You understand that small details have a big impact on customer trust and have great attention to detail. - Comfortable learning new software; experience with tools like Asana, Jira, or Zendesk is a major plus Desirable: - An interest in or exposure to B2B SaaS or the Fintech sector. - Basic understanding or exposure to project management - Keen to learn how APIs work and how to explain technical concepts to non-technical people - Experience working with product and engineering teams. - Comfortable using Google Sheets or Excel to organize information. BENEFITS We offer all our employees trust and empower our team to work with flexibility and autonomy. We’re a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic office in Hove, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits: - Enhanced annual leave of 26 days per annum (plus an additional day for your birthday 🎂) - Private Medical care through Vitality - Employee Incentive Scheme - Access to Tillo’s Storefront with discounts & gift card vouchers - Hybrid Working - Top spec equipment including laptop, mouse, keyboard, monitor - Anniversary gifts - Monthly breakfasts, drinks, snacks and events - Team Learning & Development budget ABOUT TILLO Tillo makes gift cards, rewards, and incentives simple, efficient, and profitable. Operating in over 37 markets and 25 currencies, Tillo processes billions in gift card transactions through a single, plug-and-go API, powering rewards and incentives for the world’s leading businesses. Backed by Tenzing, Tillo is setting the global standard for digital gift card infrastructure. Diversity, Equity, and Inclusion Statement We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected.  We welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, race, ethnicity, religion or belief, sex, or sexual orientation.  If you require any reasonable adjustments during the recruitment process, please let us know, and we will be happy to accommodate your needs.