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Mid LevelFull-timeAI
Salary Range
$76,500 - $103,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Onboarding Support Consultant to join our team in Chennai, India. This role plays a key part in establishing and developing a national network of Toast Certified partners capable of performing both on-site and remote implementations. The consultant will be responsible for executing a high volume of work orders by planning and coordinating various phases of the Toast implementation to prevent delays, providing a high-quality implementation experience for our customers.
Key Responsibilities
- →Handle the scheduling and logistical coordination of customer implementations
- →Manage customer escalations, expectations, and drive successful resolutions
- →Leverage communication strategies to manage customer and internal expectations
- →Support the Logistics Team with scheduling and resource allocation
- →Ensure tasks assigned are completed and assist contractors and job site personnel
- →Monitor vendor dispatch channels and tech channels
- →Process cancellations and change status of SAs per vendor requests
- →Run Holds audit and Missing Description Audit
- →Provide end of day status report
Requirements
- ✓2 - 4 years of experience in a similar role
- ✓Maintain a positive attitude in a high-stress environment
- ✓Identify problems or new ideas without prompting
- ✓Maintain composure in challenging, high-energy environments
- ✓Desire for creative solutions to overcome obstacles and improve efficiencies
- ✓Strong communication, organizational skills, and a keen eye for detail
- ✓Establish and maintain collaborative partnerships
Benefits
- ★Competitive compensation and benefits programs
- ★Hybrid work model that fosters in-person collaboration
- ★Opportunity to work in a fast-paced, metrics-driven environment
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