Sales Development Representative at Touchbistro

TouchBistro is looking for a Sales Development Representative to join our Sales team in Toronto! Reporting to the Manager, Sales Development, you will promote TouchBistro and generate relationships with restaurant owners and operators through prospecting and qualifying leads through warm outreach via phone, email and text. Joining TouchBistro as a Sales Development Representative we are committed to providing you with a concrete foundation to develop your sales skills starting from day 1, kicking it all off with our Sales Bootcamp! You will have continuous learning opportunities through weekly 1:1 and coaching sessions with leadership to help you excel. We value hard work; consistent top performers will have opportunities to pursue growth within the Sales organization. What You'll Do • Prospect and qualify warm leads from customer inquiries and demand generation marketing sources • Contact and qualify prospects through a high volume of cold calls, emails, text messages and social media outreach to connect with prospective restaurant owners and operators • Conduct high volume outreach of 100-200 dials per day via phone • Prioritize and organize lead pipeline for maximum efficiency on a daily basis • Ensure all sales activities are accurately recorded and tracked in Salesforce • Understand and leverage product features, our Partners, Marketing, and others to ensure targets are met on a monthly basis • Work as a team to deliver the best customer experience at all times What You Bring Required: • You have 1+ year(s) of experience in a customer service role • You have a track record of self-improvement, upward growth, and top performance with KPIs or quotas • You are passionate about sales, the restaurant industry, SaaS and technology • You are competitive, coachable, and motivated to exceed targets • You are comfortable working in a hybrid environment, coming into our Toronto office 2 days a week—Tuesdays and Thursdays Nice To Haves: • You have a University or College degree • You have Salesforce and/or Point of Sale experience • You are bilingual Spanish/English As part of Ontario’s Pay Transparency requirements, TouchBistro is committed to open and equitable compensation practices. Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth. The final offer amount for this role will depend on geographical region, applicable experience, and the skillset of the candidate. • This position offers a base salary plus variable commission. As this is a commission-eligible role, actual earnings may vary based on individual performance and quota attainment. • This posting reflects an existing vacancy. • Artificial intelligence (AI) tools may be used to support parts of the recruitment and selection process; however, all hiring decisions are made by our hiring managers and recruitment team. Salary Range$45,000—$45,000 CADOn Target Commission $15,000—$15,000 CADWhat We Offer At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful. The Perks: • Generous Time Off Program • Health, Dental, and Vision Benefits • Flexible Health and Wellness Plan • Parental Leave & top up • Employee Assistance Program • Professional Development • Volunteer Program • Monthly Lunches About Us TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren’t. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience. TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.