Helpdesk System Administrator (25-571) at Trace3

Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. JOB SUMMARY: We are seeking a detail-oriented and highly motivated Helpdesk System Administrator to provide help desk and system administration support for customers. This role focuses on troubleshooting and resolving a wide range of technical issues across Linux and Windows environments, supporting mission-critical systems in a complex enterprise infrastructure. SUMMARY OF ESSENTIAL JOB FUNCTIONS: • Provide help desk support customers by troubleshooting and resolving technical issues across Linux and Windows systems. • Configure, manage, and maintain Linux and Windows operating systems, including implementing enhancements to improve system reliability and performance. • Install, configure, and maintain software applications across supported environments. • Apply and enforce security policies using Windows Group Policy and automation tools such as Ansible and PowerShell. • Deploy, manage, and maintain virtual machines within a complex, hyperconverged infrastructure. • Troubleshoot and resolve technical issues via phone, IM/chat, and other collaborative communication methods. • Work under general direction, delivering solutions to complex technical problems with thorough and effective approaches. • Collaborate frequently with internal and external customers and represent the organization when resolving challenging technical issues tied to specific projects. REQUIRED SKILLS AND EXPERIENCE: • Experience applying principles, theories, and concepts to solve a wide range of complex technical problems. • Experience administering both Windows Server and Linux operating systems. • Experience troubleshooting and resolving technical issues in a help desk or user support environment. • Familiarity with scripting languages such as PowerShell, Bash, or Python, and/or automation tools such as Ansible. • Strong attention to detail with excellent written and verbal communication skills. • Ability to work in environments where failure to achieve results may cause program delays and increased resource expenditure. PREFERRED SKILLS AND EXPERIENCE: • Experience using help desk ticketing systems such as ServiceNow, Remedy, or Atlassian JIRA. • Experience developing and maintaining technical documentation and standard operating procedures (SOPs) using enterprise tools such as Atlassian Confluence. • Experience supporting users in an enterprise-level system environment. • Experience designing, developing, and maintaining Ansible playbooks, roles, and modules. • Prior experience with hyperconverged on-prem cloud platforms such as Nutanix or VMware. EDUCATION: Bachelors or Masters LOCATION: Full Time/ On-Site at Schriever AFB in Colorado Springs, CO CLEARANCE REQUIRMENT: Top Secret DOD 8570 REQUIREMENT: IAT - Level II SALARY RANGE: $75,000 to $112,000 PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee is regularly required to: • Remain in a stationary position for extended periods of time. • Operate a computer, keyboard, and other office equipment using hands and fingers. • Communicate effectively in person, over the phone, and through electronic means. • Occasionally move about the office to access files, office equipment, and meeting spaces. • Lift and/or move up to 15 pounds as needed. • Maintain specific vision abilities, including close vision and the ability to adjust focus. WORK ENVIRONMENT: This position is performed within a secure, classified workspace. Employees must comply with all applicable security protocols and access control procedures, including restrictions on personal electronic devices and the handling of sensitive information. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.Estimated Pay Range$75,000—$112,000 USD The Perks • Comprehensive medical, dental and vision plans for you and your dependents • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability • Competitive Compensation • Training and development programs • Major offices stocked with snacks and beverages • Collaborative and cool culture • Work-life balance and generous paid time off Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email [Upgrade to PRO to see contact]. ***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.