Data Analyst at Trainline

About us We are champions of rail, inspired to build a greener, more sustainable [Upgrade to PRO to see link] future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.  Great journeys start with Trainline 🚄  Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.  Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.  Introducing Data Analytics at Trainline Data Analytics is central to how we build products, delight our customers and grow our business. Our Data Analysts are embedded across cross-functional teams spanning product, commercial and industry initiatives. They work closely with Product Managers, Software Engineers, Commercial teams and partner directly with Embedded Data Scientists and the wider data organisation. They have a high degree of autonomy and are empowered to drive the success of their teams by enabling evidence-based decision making. You will drive insight into customer behaviour, business outcomes and industry changes to ensure new ticketing models deliver value for customers, operators and the wider rail ecosystem. This role combines analytical rigour with strong storytelling and communication, as you will often translate complex analyses into clear insights for external partners. Data Analytics exists within the wider data organisation as part of the tech org and is complemented by Data Science, Machine Learning, Data Engineering, Business Intelligence and Data Product Management. This growing and dynamic data team has an outsized impact on business outcomes and provides strong opportunities for growth and development for ambitious Data Analysts. As a Data Analyst at Trainline, you will… As a Data Analyst in the Retail Innovation team, you will work closely with Data Scientists and a wide cross-functional business team to answer complex analytical questions and evaluate new initiatives shaping the future of rail travel. You will: - Analyse customer behaviour, revenue and usage patterns to evaluate new initiatives and industry programmes - Support the design and evaluation of trials and pilots to measure their impact on customers, operators and the wider rail ecosystem - Translate complex analyses into clear insights and recommendations for internal teams and external stakeholders - Produce high-quality analytical deliverables and presentations for senior stakeholders and external partners. - Work closely with Data Scientists to structure analytical approaches and interpret results from large and complex datasets - Build dashboards and reports to help teams and partners monitor the impact of initiatives and new programmes - Collaborate with cross-functional teams across data, product, commercial and external partners to ensure insights inform decision making - Help shape how we measure success for new ticketing approaches and industry innovations We'd love to hear from you if you have… - Proven experience using analytics to drive business decisions and answer complex commercial questions - Strong ability to structure analysis and communicate insights clearly to both technical and non-technical audiences - Experience presenting analytical findings to senior stakeholders - Strong SQL skills and experience working with large datasets - Strong data visualisation skills using tools such as Tableau, Power BI, or similar - Experience navigating complex or ambiguous datasets to derive actionable insights - Excellent communication and storytelling skills with the ability to produce polished deliverables - Strong organisational skills and the ability to manage multiple analytical workstreams - Experience working with dbt or modern data transformation workflows - Experience analysing experiments, pilots or trials More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.  We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!  We're operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:  - 💭 Think Big - We're building the future of rail  - ✔️ Own It - We focus on every customer, partner and journey  - 🤝  Travel Together - We're one team  - ♻️ Do Good - We make a positive impact  We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn [Upgrade to PRO to see link] Instagram [Upgrade to PRO to see link] and Glassdoor [Upgrade to PRO to see link]