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Mid LevelFull-timeAPIAI
About the Role
We are looking for an Insight Professional to generate deep customer insights that support strategic decision-making across the organization. This role involves leading end-to-end market research projects using both qualitative and quantitative methodologies to understand customer needs, behaviors, and pain points. You will work closely with cross-functional stakeholders to translate complex data into actionable insights that drive customer-centric improvements.
Key Responsibilities
- →Identify and analyze customer pain points, design root causes, and implement preventive activities
- →Evaluate study results and translate findings into actionable insights for relevant teams
- →Interpret and synthesize customer feedback from various sources including surveys, operational data, contact center data, social media, and research
- →Regularly measure customer experience KPIs and make necessary arrangements by detecting improvement areas
- →Collaborate with internal stakeholders to address insights-related requests and identify new project ideas
- →Shape research frameworks, design questionnaires and discussion guides, analyze multi-source data, and communicate insights through storytelling and presentations
Requirements
- ✓Bachelor’s degree in statistics, business administration, economics, sociology, psychology, or related field (master’s degree is a plus)
- ✓Minimum 4 years of experience in service sectors such as FMCG, finance, telecom, or market research agency (e-commerce experience is a plus)
- ✓Strong knowledge of market research methodologies with both qualitative and quantitative experience
- ✓Customer-driven and analytical mindset with ability to identify and resolve customer problems
- ✓Strong analytical skills for interpreting data from multiple sources and turning it into actionable insights
- ✓Exceptional communication, persuasion, and teamwork skills
- ✓Ability to work effectively in a dynamic and fast-paced environment
- ✓Excellent verbal, written, and presentation skills in English
Benefits
- ★Hybrid working model with flexibility including work-from-abroad opportunities and a summer working model
- ★Customizable FlexBenefits budget for meal allowance, health insurance, fuel support, or shopping credits
- ★Well-being support with access to in-house doctors, psychologist, dietitian, and HPV vaccination
- ★Personalized training allowance and learning opportunities through LMS and in-person sessions
- ★Responsibility from day one in a culture where every voice is heard and valued
- ★Collaboration with a diverse, international team across global offices in a startup-spirited environment
- ★Opportunities for growth through meaningful challenges, hands-on experience, and expert guidance
- ★Team rituals, events, and social activities to stay connected and inspired
