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ManagerFull-timeRustAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at Triple Whale. This role focuses on supporting our ecommerce stores and agency Mid-Market clients, helping them achieve success through consultative and data-driven strategies.
Key Responsibilities
- →Closely collaborate with Sales, Solutions Architects, and Support to provide maximum value for clients
- →Drive revenue and renewal forecasting
- →Understand customers’ goals and implement tailored success plans
- →Develop and maintain a deep understanding of our products and the broader marketing landscape
- →Lead and present at client meetings, both in-person and over video conference
- →Analyze customer usage to form accurate forecasts and manage renewal pipeline
- →Lead discussions with clients to identify new product interests and translate feedback into product requirements
- →Contribute to the continued development and improvement of the Triple Whale Customer experience
Requirements
- ✓Previous experience servicing customers in the ecomm space is a MUST, highly preferred from a SaaS environment
- ✓Ability to thrive in a dynamic, fast-paced startup environment
- ✓Superb written and verbal communication skills
- ✓Quick learner
- ✓Flexible, embraces change and new responsibilities
- ✓Excellent computer skills and tech savvy
- ✓Service-oriented, passionate about providing top-notch service to our clients
- ✓Detail-oriented, capable of handling multiple responsibilities at once
- ✓Positive attitude, empathy, and high energy
- ✓Thrives in a collaborative team environment
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