Loading...
Mid LevelFull-timeGoAI
Salary Range
$19 - $21 /hour
About the Role
We are seeking a proactive and detail-oriented Client Services Specialist to provide high-quality administrative support across client-facing operations. This role is critical for ensuring smooth client experiences, maintaining regulatory compliance, and facilitating efficient cross-team coordination in a fast-paced services environment.
Key Responsibilities
- →Manage inbound and outbound calls and emails, including scheduling or joining client conference calls
- →Capture and relay account instructions, updates, and special handling requests accurately
- →Oversee daily intake processes, including new business scrubs and data validation
- →Handle file operations such as retrieval, scanning, printing, faxing, and importing/exporting
- →Assist with skip tracing activities and follow standard operating procedures
- →Support Collection Staff by handling settlement offers and account notations
- →Update CRM and internal systems with precise client and case details
- →Prepare routine deliverables including status updates, audit reports, and client deliverables
- →Follow both written and verbal directions to support cross-department efforts
- →Maintain compliance with FDCPA and other applicable regulatory requirements
- →Participate in training and knowledge-sharing on new processes and systems
- →Assist Client Services Manager with ad-hoc tasks and internal initiatives
- →Support onboarding of new clients and roll-out of related operational projects
Requirements
- ✓1-3 years of administrative or client service experience
- ✓Excellent written and verbal communication skills
- ✓Strong attention to detail and ability to follow instructions precisely
- ✓Ability to manage multiple tasks and maintain consistency under pressure
- ✓Proficiency with Microsoft Office or Google Workspace
- ✓Familiarity with CRM tools is beneficial
- ✓Experience in collections or financial services is beneficial but not required
