Legal Operations Coordinator at trueml

Why TrueML?   TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.   The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system. The Opportunity We are seeking a tech-savvy and organized Legal, Audit, and Compliance (LAC) Operations Coordinator for a remote role (Mexico or Costa Rica) to support our department's operational backbone. This is a growth-oriented role, NOT a traditional legal assistant position. You will begin with foundational, administrative work: becoming proficient in our systems (like Ironclad and Jira), managing contract data, triaging legal requests, and supporting metrics reporting. As you master these workflows, the role will evolve. We are looking for someone eager to grow from executing daily tasks to improving and optimizing them. If you love technology, are highly detailed, and want a clear path from operational support to becoming a true systems-thinker, we encourage you to apply. Work-Life Benefits • Unlimited PTO • Medical benefit contributions in congruence with local laws and type of employment agreement What You'll Do • Your responsibilities will be centered on Legal Operations (approx. 70%), with additional support for our Compliance and Audit functions (approx. 30%). • CLM Platform Support: • Serve as administrative support for our CLM platform, Ironclad. • Maintain the contract repository, partaking in a critical project to clean up and standardize metadata taxonomy across all records. • Ensure all contract data is accurate and structured to enable clean, reliable reporting for the LAC, Finance, and Sales teams. • Legal Intake & Workflow Management (Jira/Gmelius): • Manage the LAC Help Center (Jira Service Board) queue by assessing, triaging, and assigning all incoming tickets to the appropriate team members. • Manage the department's shared email inboxes (e.g., legal@) using Gmelius, ensuring all time-sensitive emails are triaged and assigned for handling. • Knowledge Management Support: • Help the LAC Ops Manager maintain all LAC internal training/best practice collateral in our Confluence pages, Google Drives, and our LAC Opeartions Manual. • Financial & Vendor Operations Support: • Serve as a point of contact for outside counsel and legal vendor invoicing questions. • Assist with budget tracking by gathering and organizing invoice data into Excel/Google Sheets for metrics, benchmarking, and reporting. • Process Improvement & Documentation: • Partner with the LAC Ops Manager to document existing workflows, identify bottlenecks, and over time, suggest opportunities for automation and improvement. What We're Looking For (Required Qualifications) • Experience: At least 2 years of experience in a legal operations, or tech-focused paralegal role. • Language: Professional-level fluency in English (written and verbal) is required for communication with our global team. • Tech-First Mindset: You have a proven knack for technology and are excited to learn, master, and administer new platforms. You think in terms of workflows and data. • Core Tech Skills: High proficiency with the Google Workspace or Microsoft 365 suite, particularly Google Sheets / Excel (data organization, basic formulas). • Key Soft Skills: • Exceptional Attention to Detail: You are meticulous with data, metadata, and communications. • Proactive & Organized: You can effectively manage competing priorities and deadlines in a fast-paced environment. • Strong Communicator: You are comfortable communicating clearly and professionally with internal stakeholders (Finance, IT, Sales) and external vendors. • Location: Must be a current resident of Mexico or Costa Rica and eligible to work in that country. • Experience working in a remote-first or high-growth tech company environment. We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference. Our Dedication to Diversity & Inclusion   TrueML is an equal-opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions, and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.