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SeniorFull-timeRust
Salary Range
$43,095 - $58,305 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at Trustly. This role is responsible for ensuring merchants get the maximum value out of Trustly's products and services.
Key Responsibilities
- →Optimizing the merchant experience with Trustly
- →Engage with new and existing merchants to fully understand their needs from a payment product, and design and present a solution for them
- →Support the technical onboarding process for new merchants end to end
- →Identify and drive performance improvements for existing merchants through rigorous data analysis
- →Analysing product performance data from our merchants, making recommendations, and overseeing the implementation
- →Being able to identify where there are product performance gaps versus benchmarks
- →Deriving clear recommendations to unlock "trapped" value from our merchants
Requirements
- ✓4+ years of relevant experience in the online payments industry, preferably within the E-com, financial services, or at a PSP
- ✓Ability to articulate complex technical information and presenting to merchants and partners
- ✓A data driven approach and the ability to leverage data to identify and drive opportunities
- ✓Able to navigate internally between various functions and teams, from Commercial to Product to Finance
- ✓Can-do attitude with the ability to find solutions to the most difficult problems
- ✓Proactive and diligent approach to work
- ✓SQL, JIRA and Confluence experience is preferred
- ✓Comfortable with regular travel within Europe
Benefits
- ★20 to 30 days of holiday to support a healthy work-life balance
- ★Monthly team outing allowance to enjoy social events with your colleagues
- ★Parental leave top-up additional support for new parents
- ★Daily breakfast and on-site perks to make your workday smoother
- ★Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best
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