Loading...
ManagerFull-timeRustGitGo
Salary Range
$55,488 - $75,072 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Enterprise Customer Success Manager to join Trustpilot, the world's largest independent consumer review platform. You will be the strategic partner for Trustpilot’s highest-tier accounts in the Benelux market, ensuring the platform is deeply embedded in customers’ long-term business strategy.
Key Responsibilities
- →Lead high-stakes, post-sale alignment and executive onboarding for high-tier accounts
- →Translate technical usage data into compelling ROI narratives
- →Achieve high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively
- →Design bespoke success plans to mitigate complex churn risks
- →Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results
- →Serve as the primary executive contact for high-tier accounts
- →Synthesize high-tier customer needs into structured insights for our global product roadmap
- →Identify systemic bottlenecks in the CS workflow and propose global improvements
Requirements
- ✓Fluent in Dutch/Flemish and proficient in English
- ✓Strong experience in Customer Success or Account Management in a SaaS or technology environment
- ✓Good understanding of the digital advertising/search marketing industry
- ✓Proven ability to drive product adoption, customer satisfaction (NPS), and retention results
- ✓Solution-seeking mindset with high agency
- ✓Strong communication and relationship-building skills
- ✓Passion for helping customers succeed and seeing measurable business impact
- ✓Advanced proficiency in data interpretation
- ✓Collaborative team player who enjoys working with Account Managers, Product, and Marketing
- ✓Exceptional organization skills within high-volume settings
Benefits
- ★Competitive base salary + Holiday allowance, lucrative commission structure, company bonus and benefits
- ★On-going career development, training and one-to-one coaching
- ★25 days annual leave
- ★Hybrid working model (3 days on site, rest remote)
- ★Commuter / Work from home allowance
- ★2 volunteering days a year
- ★Access to well-being apps
- ★Friendly, fun and local office in Amsterdam
- ★summaryBullets":["Lead high-tier account onboarding and alignment
Free to sign up. Takes 30 seconds.
