Global Social Media Manager at Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! Are you a social media specialist who lives in-feed and knows exactly what captures attention? Trustpilot is looking for a Global Social Media Manager to join our Creative Studio as our dedicated expert in all things social. This isn't just about posting content; you’ll be a key creative contributor, bridging the gap between high-level brand goals and platform-native reality. You'll have the autonomy to concept, pitch, and polish content that actually gets talked about, helping to shape the trajectory of a globally loved brand. If you thrive on the pace of real-time trends and possess the creative insight to cut through the noise, we want you on our team. What you'll be doing: The Global Social Media Manager serves as the Studio’s expert on social best-practice, leading creative concepting and end-to-end publishing to support brand relevance and engagement. • Concept and pitch social-first ideas during Studio brainstorms, using data and trend insights to create original content that aligns with global themes • Lead global publishing and execution across channels like LinkedIn and YouTube, ensuring 100% accuracy, optimal timing, and platform-perfect formatting • Deliver best-in-class social copywriting that balances Trustpilotʼs global tone of voice with platform-native wit and high-engagement hooks. • Operationalise global consistency by defining guidelines and playbooks that empower regional teams while remaining locally relevant • Drive reactive brand participation by identifying trending audio or memes daily and working with the creative team to get "on-trend" posts live quickly. • Act as the frontline voice of the brand, helping to engage with the community in comments and DMs with speed and personality • Monitor and report on performance, pulling weekly data on reach and engagement to provide actionable insights for future creative concepts • Support Studio operations by managing intake requests and briefing design agencies or freelancers to ensure a seamless project flow. Who you are: • Social media expert: You have extensive dedicated experience in social media roles with a portfolio that showcases original concepts brought to life • Strategic pitcher: You can present ideas persuasively in meetings and asynchronous communication, backed by an understanding of what resonates • Platform specialist: You have hands-on knowledge of social platforms and tools like Sprout Social, including a deep understanding of technical specs and accessibility • Strong creative copywriter: You possess strong short-form writing skills with a focus on hooks and clear calls to action • Trend-focused and proactive: You are creatively energetic, constantly ideating, and able to maintain the stamina required for a fast-paced environment • Detail-oriented: You have a careful eye for typos and mistakes, ensuring every post meets the highest standards • Global mindset (Desirable): Experience working in multi-market environments or basic social-first editing skills is a plus. What's in it for you: • Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist • Pension and life insurance • Health cash plan, online GP, 24/7 Employee Assistance Plan • Full access to Headspace, a popular mindfulness app to promote positive mental health • Paid parental leave • Season ticket loan and a cycle-to-work scheme • Central office location complete with all the snacks and refreshments you can ask for • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials • Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. #LI-JR1 Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team ([Upgrade to PRO to see contact]) quoting the role you wish to apply for. Any offer of employment for this position will be subject to our standard background checks.