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Mid LevelContract
Salary Range
$59,500 - $80,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Technical Writer will create clear, concise, and comprehensive documentation while managing and maintaining various Knowledge bases. They will work closely with clients and internal stakeholders to deliver quality documentation used as a reference for learning and application.
Key Responsibilities
- →Write, publish, and maintain high-quality help content for online and print publishing, including written, video, and graphical content
- →Manage the production and publishing of documentation
- →Collaborate with Engineers, Product Managers, Field Technicians, and Repair Technicians
- →Identify user needs, use cases, and metrics to focus priorities
- →Audit existing documentation against current processes and make revisions appropriately
- →Assist with capturing knowledge, ideas, decisions, and documenting information in a user-friendly manner
- →Manage and maintain multiple Help Centers/Knowledge Bases to ensure users have access to accurate, up-to-date information
- →Create, update, and maintain a variety of technical documentation, including help center articles, spec sheets, assembly manuals, and other materials
- →Work closely with product managers, engineers, quality assurance specialists, and other stakeholders to gather information and ensure documentation reflects the latest product features, updates, and best practices
- →Identify opportunities to improve documentation, content optimization, tools, and workflows to enhance efficiency and effectiveness
- →Manage the translation and localization of documentation for international audiences, ensuring accuracy and cultural relevance
Requirements
- ✓3-4 years of experience in technical writing and documentation
- ✓At least a high school diploma or equivalent is required; Bachelor's is preferred
- ✓Must be technology savvy
- ✓Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the Global business
- ✓Comfortable with a rapidly-changing environment
- ✓Strong problem-solving skills and excellent attention to detail
- ✓Able to work independently, motivated, proactive attitude with a passion for learning, and creative problem solving
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