Principle Genesys Cloud CX Developer at Ttecdigital

Ttecdigital

Hyderabad·3h ago

Mid LevelFull-timeJavaScriptJavaGit

Salary Range

$102,000 - $138,000 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

TTEC Digital is seeking an experienced Senior Developer specializing in Genesys Cloud CX and Contact Center solutions. This role involves working across all phases of the project lifecycle, from design to deployment and support.

Key Responsibilities

→Translate business and technical requirements into scalable application solutions
→Collaborate with Project Managers and clients to define and refine application requirements
→Design and develop integrations between Genesys Cloud and backend CRM/database systems
→Develop and maintain core PureCloud handlers and integrations
→Conduct unit, functional, and integration testing for stability and reliability
→Deploy and implement applications in client environments
→Maintain and support existing applications, troubleshoot issues, and implement enhancements
→Monitor system errors and participate in on-call rotations
→Handle TAC/Engineering escalations as required
→Update customer environments based on configuration changes
→Ensure project delivery within scope, budget, and timelines
→Provide technical mentoring to CCaaS developers and QA analysts
→Participate in technical interviews and hiring recommendations
→Accurately forecast utilization and consulting revenue
→Lead ongoing technical training and skill development initiatives
→Demonstrate professionalism while representing the organization to clients and vendors

Requirements

✓Bachelor’s degree in Computer Science, Business, or related field
✓3+ years of relevant experience as a software developer (5+ preferred for Senior level positioning)
✓Strong experience with .NET Framework
✓Professional experience with integration services (XML, SOAP, REST, TCP/IP, JavaScript, JSON, HTML)
✓Deep understanding of application architecture and data modeling
✓Proven hands-on experience with Genesys Cloud (PureCloud) development platform
✓Optimistic, energetic, and self-driven work approach